Build and shape Zensai’s Product Operations function by improving product information, systems, decision-making, prioritization, roadmapping, discovery, and cross-functional coordination. Integrate customer feedback, product usage, business data, and financial impact reporting. Own shared product tools and practices, and apply AI, agents, and automation to reduce operational work and improve product delivery.

Own a portfolio of ANZ B2B SaaS customers across onboarding, adoption, value realization, renewals, retention, and expansion. Build relationships with stakeholders, lead success and business reviews, manage renewal readiness and commercial conversations, identify growth opportunities, monitor customer health and usage signals, maintain accurate CRM records, and collaborate cross-functionally to resolve issues and improve customer outcomes.