Manage a revenue-carrying portfolio across 12 subsidiaries: scope client needs, propose solutions, orchestrate fulfillment with internal specialists, and maintain audit-ready documentation. Oversee travel itineraries, visa/education document control, design/printing production, storefront launches, insurance fit, shipping timelines, and attorney queries. Keep CSAT high, meet commercial targets, explain payments/refunds, protect client data (GDPR/POPIA), and support 24/7 operations.