The Role
Manage a revenue-carrying portfolio across 12 subsidiaries: scope client needs, propose solutions, orchestrate fulfillment with internal specialists, and maintain audit-ready documentation. Oversee travel itineraries, visa/education document control, design/printing production, storefront launches, insurance fit, shipping timelines, and attorney queries. Keep CSAT high, meet commercial targets, explain payments/refunds, protect client data (GDPR/POPIA), and support 24/7 operations.
Summary Generated by Built In
You will own a revenue-carrying portfolio spanning AMI’s 12 subsidiaries. That includes scoping client needs, proposing the right brand solution, orchestrating fulfillment with internal specialists (consultants, case officers, designers, engineers, attorneys, evaluators), and maintaining a clean audit trail. In Education/visa/immigration work you will coordinate document control, milestone tracking and expectations; in Travel you will manage itineraries and in-journey changes; in Design/Printing you will drive creative briefs and production; in Shopline you will steer storefront launches; in Insurance/Financial you will align cover or product fit; in Shipping/Engineering you will plan timelines and hand-offs; and with Attorneys you will channel queries appropriately without giving regulated advice. You’ll keep CSAT high, explain payments/refund policies clearly, meet commercial targets, and protect client data (GDPR/POPIA) throughout.
Requirements
- Bachelor’s degree (or equivalent experience) in business, hospitality, international relations, supply chain, or related field; 3–5+ years in client-facing account management within one or more AMI verticals.
- Demonstrated success meeting commercial targets (revenue/retention/CSAT) while maintaining audit-ready documentation and process discipline.
- Advanced written and spoken English; clear, empathetic client communication across WhatsApp, email, phone and the client portal; additional languages (e.g., Arabic, Hindi/Urdu, Filipino, Bengali, French) are an advantage.
- Time-zone agility and rota flexibility to support 24/7 operations; reliable handovers and collaboration with global teams.
- Strong systems proficiency: CRM and ticketing tools, document control, and spreadsheet literacy; ability to structure quotes, payments schedules and explain refund terms precisely.
- Risk and compliance judgment: working knowledge of GDPR/POPIA, local consumer law and partner T&Cs; knows when to escalate regulated matters and never provides unauthorized immigration/visa advice.
- Project delivery within at least two service contexts (e.g., travel bookings, admissions/visa workflows, e-commerce/design/printing, shipping/logistics, engineering timelines), with the ability to learn new verticals quickly.
- Supplier and stakeholder management: confident negotiation with airlines/hotels, universities, logistics partners, insurers/financial institutions, and legal partners; calm de-escalation and complaint handling.
- Analytical and commercial acumen: margin maths, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations that balance client value and profitability.
- High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments.
Benefits
- Competitive base salary plus transparent performance-linked commission/OTE (localised by market).
- Remote/hybrid flexibility, structured rotas for 24/7 coverage, and predictable time-off planning.
- Medical cover/allowance and paid leave aligned to local norms.
- Training & certifications (e.g., IATA, customer success, data protection, sector onboarding across subsidiaries).
- Staff travel discounts (where permitted) and concessions on AMI services (education/visa, evaluation, design/printing, etc.).
Skills Required
- Bachelor's degree or equivalent experience in business, hospitality, international relations, supply chain, or related field; 3-5+ years in client-facing account management within one or more AMI verticals
- Demonstrated success meeting commercial targets (revenue/retention/CSAT) while maintaining audit-ready documentation and process discipline
- Advanced written and spoken English; clear, empathetic client communication across WhatsApp, email, phone and the client portal
- Additional languages (Arabic, Hindi/Urdu, Filipino, Bengali, French)
- Time-zone agility and rota flexibility to support 24/7 operations; reliable handovers and collaboration with global teams
- Strong systems proficiency: CRM and ticketing tools, document control systems, spreadsheet literacy (Excel/Google Sheets); ability to structure quotes, payment schedules and explain refund terms
- Working knowledge of GDPR/POPIA, local consumer law and partner T&Cs; knows when to escalate regulated matters and must not provide unauthorized immigration/visa advice
- Project delivery experience within at least two service contexts (e.g., travel bookings, admissions/visa workflows, e-commerce/design/printing, shipping/logistics, engineering timelines)
- Supplier and stakeholder management: negotiation with airlines/hotels, universities, logistics partners, insurers/financial institutions, and legal partners; calm de-escalation and complaint handling
- Analytical and commercial acumen: margin calculations, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations balancing client value and profitability
- High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments
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The Company
What We Do
AMI Group of Companies is a multinational conglomerate and holding company headquartered in New York, focused on strategic investments, technology, marketing, website design, and digital printing services.
