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Contacts customers about delinquent accounts, negotiates repayment plans, assesses financial circumstances, recommends deferrals and restructures, documents interactions, and escalates complex cases. The role focuses on preventing delinquency progression, maintaining customer trust, meeting compliance requirements, and achieving portfolio performance targets while working remotely on rotational shifts.

Contact customers early in delinquency, negotiate repayment plans, assess financial circumstances, and recommend deferrals, restructures, or repayment schedules. Maintain accurate, compliant account records, resolve customer concerns, and escalate complex cases. Success is measured through delinquency cure rates, promise-to-pay ratios, compliance, and call quality. The role requires high-volume customer interactions, rotational schedule flexibility, and a quiet, technically suitable home workspace.

Contacts customers with delinquent accounts to negotiate repayment plans, assess financial circumstances, and recommend deferrals, restructures, or repayment schedules. Maintains compliant records, resolves customer concerns, protects portfolio performance, and escalates complex cases. Success is measured by delinquency cure rates, promise-to-pay ratios, compliance, and call quality.

Develop and deploy statistical and machine learning models for credit risk, fraud, collections, and marketing. Responsibilities include data exploration, model development, production monitoring, performance analysis, governance, stakeholder collaboration, and communicating insights to leadership. The role requires applying advanced statistics and machine learning to improve consumer finance strategies while maintaining documentation, quality assurance, and version-control standards.

Leads end-to-end delivery of cross-functional enterprise projects and medium-sized programs while enforcing PMO governance, standards, reporting, and compliance. Manages plans, budgets, resources, risks, dependencies, and change controls; facilitates executive communication and steering committees; aligns business, technology, finance, operations, and vendor teams; and supports portfolio-level financial tracking, KPI reporting, and continuous PMO improvement.

Supports capital markets and treasury reporting through lender reporting packages, borrowing base preparation, collateral reconciliation, covenant monitoring, data validation, financial modeling, audit support, and process automation. The role coordinates with lenders, trustees, servicers, and internal Treasury, Accounting, Legal, Operations, and IT teams while maintaining reporting controls, documentation, and compliance with credit and servicing agreements.

Develop and deploy statistical and machine learning models supporting credit risk, fraud, collections, and marketing. Responsibilities include data exploration, model design, testing, production monitoring, performance analysis, governance, and stakeholder communication. The role partners with Legal and Compliance, translates business questions into analytical solutions, researches new methods, and provides data-driven recommendations to leadership.

Provides first-line remote IT support to end users through phone, email, and ticketing systems. Troubleshoots hardware, software, operating system, network, Office 365, and cloud-platform issues; manages support tickets; configures equipment; performs basic Active Directory functions; documents resolutions; escalates complex issues; and contributes to knowledge-base materials while following IT security and compliance procedures.

Leads the company’s FP&A function, including budgeting, forecasting, financial modeling, performance analytics, investor and lender reporting, board materials, and strategic decision support. Partners with executive and cross-functional leaders on capital allocation, liquidity, profitability, financing, and operational performance. Oversees reporting standards, data governance, automation, and financial systems modernization while building and developing a high-performing finance team.

Owns Attain Finance’s lender and capital markets reporting function, including borrowing base certificates, securitization, trustee, investor, and facility reporting. Manages reporting analysts, controls, reconciliations, covenant monitoring, data validation, stakeholder inquiries, transaction implementations, audits, and process improvements. Coordinates with Treasury, Accounting, FP&A, Legal, Operations, IT/Data, Compliance, and Internal Audit while reporting risks and performance to senior management.