Supports employee mobile device and communication services by managing device inventories, provisioning, replacements, billing records, databases, reports, payroll deductions, and technology assets. Provides customer service and resolves employee technology inquiries while coordinating with vendors, departments, and IT staff. Maintains accurate records, assists with reconciliation, and supports administrative projects. Requires strong organization, communication, data-entry, Microsoft Office, and problem-solving skills.

Maintain and improve Windows, Exchange, and SQL servers in virtualized/clustered environments. Administer Active Directory, VMware (ESX/vSphere/Horizon), enterprise storage, backups, and disaster recovery. Monitor performance, troubleshoot issues, support applications, ensure cybersecurity best practices, document systems, and collaborate with IT leadership and clinical teams across multiple locations. Participate in upgrades, DR exercises, and occasional after-hours work.