IT Assistant

Bingham Healthcare is seeking a detail-oriented, customer-focused technology professional to join our Information Technology team. This role plays an important part in supporting the technology services that keep our providers, employees, and healthcare teams connected across the organization.

If you enjoy problem-solving, working with people, managing technology resources, and delivering outstanding customer service, this is an excellent opportunity to build a rewarding career in healthcare technology.

Whether you're assisting employees with mobile device needs, managing technology inventories, or supporting critical communication systems, your work will help ensure our teams have the tools they need to provide exceptional patient care.

Bingham Healthcare is one of Southeast Idaho's leading healthcare organizations, serving communities through hospitals, specialty clinics, physician practices, and healthcare services throughout the region.

Our technology professionals are essential to our success. We rely on innovative technology and dependable support services to keep our teams connected and our operations running efficiently. At Bingham Healthcare, you'll find opportunities to grow your skills, contribute to meaningful work, and be part of a team that values collaboration, innovation, and service.

✔ Meaningful Work That Supports Patient Care
✔ Supportive Team Environment
✔ Opportunities for Growth and Professional Development
✔ Exposure to Healthcare Technology Systems
✔ Stable Employment in a Growing Organization
✔ Collaborative and Innovative Workplace Culture

✔ Competitive Compensation
✔ Medical, Dental & Vision Insurance
✔ Prescription Drug Coverage
✔ Employer-Paid Life Insurance
✔ Supplemental Life Insurance Options
✔ Long-Term Disability Coverage
✔ Competitive 401(k) with Employer Match
✔ Generous PTO & Sick Leave Starting Day One
✔ Employee Wellness & Support Resources
✔ Career Development and Advancement Opportunities

The Executive Assistant to the IT Director provides high-level administrative, operational, and project coordination support to the IT Director and IT leadership team. This role serves as a trusted partner, helping manage schedules, communications, vendor relationships, departmental reporting, and follow up on project management. The ideal candidate is highly organized, detail-oriented, technologically proficient, and capable of handling confidential information with professionalism and discretion.

Mobile Device and Cellular Service Management

• Serve as the primary administrator for the organization's Verizon wireless account and mobile device program.
• Manage employee cellphone assignments, upgrades, activations, deactivations, and transfers.
• Process new service requests and ensure timely provisioning of devices and wireless services.
• Monitor wireless usage, billing, and plan optimization to ensure cost-effective service management.
• Maintain accurate inventories of company-issued mobile devices, phone numbers, and associated assets.
• Coordinate device replacements, warranty claims, repairs, and returns with Verizon and device manufacturers.
• Assist employees with mobile device setup, configuration, and basic troubleshooting.
• Review and reconcile monthly Verizon invoices, investigate billing discrepancies, and prepare reports as needed.
• Ensure compliance with company mobile device policies and security requirements.
• Support employee onboarding and offboarding activities related to cellular services and mobile device management.

Executive and Administrative Support

• Manage the IT Director's calendar, meetings, appointments, and travel arrangements.
• Screen, prioritize, and respond to communications on behalf of the IT Director as appropriate.
• Prepare presentations, reports, correspondence, and other executive documents.
• Maintain confidential records and sensitive departmental information.

Project and Operational Coordination

• Assist with planning, tracking, and reporting IT projects and initiatives.
• Monitor project timelines, deliverables, and action items to ensure accountability.
• Coordinate communication between IT teams, business departments, vendors, and leadership.
• Support department process improvement initiatives and documentation efforts.
• Maintain department policies, procedures, and organizational records.

Reporting and Communications

• Generate departmental metrics, dashboards, and performance reports.
• Prepare executive summaries and presentations for leadership meetings.
• Support internal communications related to IT projects, outages, and organizational initiatives.
• Ensure timely distribution of department updates and announcements.

Office and Department Administration

• Organize department events, training sessions, and team meetings.
• Maintain filing systems, both electronic and physical.
• Assist with onboarding activities for new IT employees.
• Perform other duties as assigned in support of the IT Director and IT leadership team.

Required Qualifications

• High School diploma
• Strong proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Excellent organizational, interpersonal, and communication skills.
• Ability to manage multiple priorities and deadlines simultaneously.
• High level of professionalism and discretion when handling confidential information.

Key Competencies

• Organizational Excellence
• Communication and Relationship Management
• Attention to Detail
• Project Coordination
• Problem-Solving
• Time Management
• Professionalism and Confidentiality
• Adaptability and Initiative

Work Environment

This position works closely with executive leadership, department managers, technical staff, and vendors. The role requires the ability to manage competing priorities while maintaining a high level of accuracy, confidentiality, and customer service.