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Manages the lessons customer experience, builds and maintains a student base, and drives student acquisition, sign-ups, scheduling, and sales performance. Conducts outbound calls, communicates program value, resolves issues involving lessons, instructors, billing, scheduling, and policies, and maintains program quality standards. The role also requires accurate administrative work, troubleshooting, customer service, and collaboration in a hybrid, on-site environment.

Supports commercial account customers, educational representatives, and regional managers by handling inquiries, researching issues, reconciling sales orders, processing billing, managing repair tickets, processing mail, and conducting collections activities. The role requires strong organization, communication, attention to detail, independent task management, and proficiency with Microsoft Office.

The GC Pro Account Manager develops new business and manages existing B2B client relationships for professional audio, video, and lighting solutions. Responsibilities include field sales, prospecting, client site visits, cold calling, needs assessment, solution promotion, contract and order creation, sales target achievement, business planning, reporting, and collaboration with internal divisions. The role requires spending approximately 50% or more of the time in the field and maintaining strong client relationships.

The GC Pro Account Manager develops new business and expands existing client relationships by selling professional audio, video, lighting, and audiovisual integration solutions. Responsibilities include prospecting, cold calling, client site visits, business planning, negotiating contracts, creating orders, meeting sales targets, maintaining client relationships, collaborating across company divisions, and reporting sales activities. The role requires at least three years of relevant AV and business-to-business or outside sales experience.

Cultivates new business and manages existing B2B client relationships for professional audio, video, and lighting solutions. Creates sales orders and service contracts, conducts client visits and cold outreach, develops leads and business plans, achieves regional sales targets, assesses client needs, recommends solutions, coordinates with internal divisions, and maintains detailed activity reports. The role requires outside field sales activity approximately 50% or more of the time.

Build and manage relationships with music educators, schools, and districts across an assigned territory. Drive rental, repair, product, renewal, and program growth through outreach, school visits, pipeline management, and community events. Serve as the primary educator contact, resolve service issues, collaborate with stores and logistics partners, and promote Music & Arts resources and programs. The role requires territory travel, CRM documentation, customer engagement, and coordination with local stores.

Leads the contact center quality assurance program, including scorecards, sampling, calibration, audits, reporting, and continuous improvement. Manages and develops QA professionals, analyzes customer interaction trends, and translates findings into coaching, training, process, technology, and policy improvements. Partners cross-functionally with operations, sales, service, training, HR, technology, and data teams to improve customer experience, compliance, service delivery, and business performance.

Leads an innovation function from opportunity identification through pilot design, validation, scaling, and value realization. The role develops an innovation pipeline, applies behavioral insights and analytics, evaluates AI and automation opportunities, coordinates cross-functional teams, manages experimentation and governance, and drives enterprise adoption. Success is measured through customer and employee experience improvements, productivity, revenue, cost, quality, ROI, and sustainable business outcomes.

Leads a multi-tier contact center sales organization responsible for revenue growth, forecasting, conversion, productivity, customer experience, and execution. Develops sales strategy, operating plans, coaching systems, performance scorecards, and leadership accountability. Partners with Finance, Analytics, Workforce Management, Marketing, Retail, and Technology while championing CRM, analytics, and AI-enabled sales tools. Builds leadership capability, succession strength, and organizational alignment across sales teams.

Build and manage relationships with music educators, school administrators, and districts across an assigned territory. Drive rental, repair, and product sales through outreach, territory planning, pipeline management, renewals, and program expansion. Coordinate with stores, repair shops, customer service, and logistics partners to resolve educator needs. Support educator events, community engagement, and store activation while maintaining accurate Salesforce records and delivering responsive customer service.