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Lead design and execution of commercial sales programs to drive revenue growth across Sonesta properties. Manage program technology engagement, training, budgets, cross-functional collaboration, group booking strategies, lead generation, and new business initiatives while ensuring program effectiveness and alignment with organizational goals.

Provide HR leadership and strategic partnership for two full-service hotels. Lead recruiting, employee engagement, compensation analysis, compliance, benefits administration, performance management, training, and complex employee/labor relations. Coach managers, conduct investigations, oversee HRIS and records, manage HR budget, and represent the hotel in union matters when applicable.

Lead hotel financial operations, ensuring accurate monthly reporting, budgeting, forecasting, controls, compliance (GAAP, SOX, USALI), and risk management. Oversee AR/AP, payroll, cash, audits, staffing, and collaborate with department managers and owners to improve profitability and operational performance.

Performs monthly close and general ledger accounting, including journal entries, balance sheet reconciliations, accruals, prepaid expenses, lease activity, intercompany billing, and related-party accounting. Supports fluctuation analysis, audits, reporting, and process improvements while maintaining accurate documentation and accounting controls. Partners with FP&A, Operations, and other stakeholders to resolve accounting issues. Uses Yardi Voyager, OneStream, and Excel in a hybrid corporate accounting environment.

Leads the hotel’s sales and marketing strategy, driving revenue, profitability, market share, account growth, and guest satisfaction. Oversees sales department operations, budgets, forecasts, pricing collaboration, competitive analysis, marketing plans, client presentations, community relations, and promotional events. Recruits, trains, coaches, and evaluates team members while coordinating with hotel departments, ownership, corporate sales, and revenue management. May serve as manager on duty and represent the hotel in media inquiries.

Drive HR operations for a hotel property: recruit and onboard non-exempt staff, maintain HRIS and employee files, manage leave and unemployment claims, administer payroll support, handle employee relations and investigations, ensure compliance and safety, run training and engagement programs, and lead HR initiatives to support business and financial goals.

Leads group sales for The Royal Sonesta Kaua'i Resort by managing high-value accounts, developing new business, selling guest rooms and meeting space, optimizing need periods, and achieving revenue targets. Responsibilities include client relationship development, sales prospecting, account planning, competitor monitoring, CRM maintenance, sales trips, property inspections, and collaboration with revenue management, catering, and marketing.

The Human Resources Manager leads HR functions including training, recruitment, employee engagement, compliance, and performance management while supporting leadership in operations and enforcing workplace culture.

Support the Director of Sales by executing hotel sales strategies, handling client inquiries, coordinating group logistics and contracts, maintaining reports, prospecting, and assisting with events to drive occupancy and revenue goals.

Oversee hotel security operations to protect guests, employees, and assets. Manage security staff, investigations, incident reporting, loss prevention, package/dock handling, training, budgeting, and coordination with legal, risk, and emergency agencies.