Provides administrative and logistical support for technical and training programs. Coordinates schedules, registrations, venues, materials, communications, attendance, certification events, and LMS records. Maintains training databases, documentation, and completion records; compiles participation and effectiveness metrics; supports reporting, onboarding, project coordination, and stakeholder communications. Requires strong organization, communication, attention to detail, and the ability to manage multiple priorities.

Supports lifecycle marketing campaigns across acquisition, onboarding, retention, renewal, and win-back stages. Builds email nurture programs, coordinates content for blogs, newsletters, social media, and customer education, and manages editorial calendars. Reviews communications for accuracy and brand consistency, tracks customer engagement and feedback, supports public relations activities, and prepares campaign performance reports. Collaborates with Marketing, Customer Experience, Sales, and Operations teams while managing multiple priorities and deadlines.