Provide day-to-day operational support at the Norwell MA headquarters, using strong communication, problem-solving, and customer-focused skills. Handle conversations tactfully, maintain high energy and professionalism across email, phone, and face-to-face interactions, and ensure accuracy and attention to detail in a fast-paced environment.

Greet and assist guests, answer and route calls, perform front desk administrative tasks (mail, shipping, supplies), maintain professionalism and confidentiality, recognize and report suspected fraud, and prioritize customer needs in a fast-paced environment.

Serve as primary client contact for commercial insurance accounts: handle policy changes, renewals, claims support, risk reviews, and issue COIs/binders while maintaining proactive communication with customers and carrier partners.