Description
As the Front Office Coordinator, you will impact radius by greeting our guests with a positive in customer obsessed manner. Your responsibilities will also include answering, screening and directing calls with a sense of urgency and purposefulness. We are customer obsessed and our Front Office Coordinator must be able to have a clear understanding of our company and products and respond to our company and customer needs in a rapidly changing business environment.
Duties.
- Utilize excellent communication and problem-solving skills on a daily basis.
- Handle all conversations with tactfulness and diplomacy.
- Maintain high energy, self-motivation and a sense of curiosity.
- Embody radius’ “customer obsessed” value with care and prioritization for customer needs.
- Present yourself professionally through all email, phone, and face-to-face conversations.
- Perform with a high attention to detail.
- Perform front desk and administrative duties, including ordering office supplies, maintaining FedEx shipping materials, and processing inbound and outbound mail and deliveries.
- All employees are responsible for being familiar with and able to recognize common fraud scenarios or outright instances of fraud and reporting any reasonably suspected fraud to his/her direct manager and the AML Officer.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 2 years of customer service, reception, administrative, or front office experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, including Outlook, Word, Teams, and Excel.
- Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment.
- Positive attitude with a strong commitment to customer service and teamwork
Skills Required
- High school diploma or equivalent
- Associate's degree
- Minimum of 2 years customer service, reception, administrative, or front office experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office including Outlook, Word, Teams, and Excel
- Excellent organizational skills with ability to prioritize multiple tasks in a fast-paced environment
- Ability to maintain confidentiality and exercise sound judgment
- Positive attitude with a strong commitment to customer service and teamwork
- Familiarity with common fraud scenarios and ability to report suspected fraud to manager/AML Officer
What We Do
Radius Financial Group Inc. is a New England-based, full-service mortgage bank founded in 1999. It serves as a premier residential lending group, arranging loans and offering financing services across many states in the United States.
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