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The HR Business Partner drives HR strategy, supports talent management, and ensures compliance in HR practices for field operations.

The Manager Trainee will undergo structured training in operations and leadership roles, rotating through key functions, and must be open to relocation after training.

As an Operations Management Trainee, you'll learn to enhance operational efficiency and customer satisfaction, leading teams through rotation in sales, logistics, and customer service, ultimately aiming for advancement to Area Vice President.

The HR Manager will provide strategic HR support across field operations, involving compliance, talent management, leadership development, and performance management for approximately 450 employees.

As a Customer Return Representative, you'll assist customers returning rental vehicles, ensuring a smooth drop-off process while providing excellent service.

As a Customer Loyalty Representative, you'll assist premier customers with rentals, provide excellent service, and enhance their experience, working primarily outdoors.

The Human Resources Business Partner will provide HR support to field operations, facilitate leadership development, and ensure HR compliance while managing talent acquisition and retention efforts.

Analyze end-to-end customer journeys, identify friction using VOC, operational and behavioral data, design and prioritize experience improvements, partner cross-functionally to implement pilots, and build dashboards and KPI reporting (NPS, contact reduction, digital adoption) to measure impact and support the CX Council.

Lead enterprise customer journey design, governance, and continuous improvement. Chair the CX Council, prioritize and drive cross-functional journey redesigns based on VoC and operational data, reduce friction and contact volume, define journey standards and KPIs (NPS, contact reduction, digital adoption), and report outcomes to senior leadership while partnering with Operations, Fleet, Digital, Marketing, and CVC.

Manage daily execution of WorkJam as an internal communications channel: create mobile-first content and campaigns, configure channels and audiences, track performance, increase adoption, advise stakeholders on best practices, and use data to optimize employee engagement.