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Resolves complex Level 2 escalations involving networks, servers, cloud infrastructure, VoIP, Windows environments, Active Directory, and Group Policy. Provides advanced troubleshooting for critical IT systems, documents solutions, collaborates across teams, mentors junior staff, and performs maintenance or incident response outside normal hours.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationships. Consult with SMB clients on IT objectives, roadmaps, and budgets while coordinating internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, engage executive decision-makers, and strengthen retention, satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.