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The Analyst is responsible for providing customer service across various areas, resolving inquiries and complaints, identifying upselling opportunities, and educating customers while coordinating with marketing for surveys and improvements.

This role focuses on talent management and marketing strategy development within AIA's Shandong branch, guiding sales and performance improvement, as well as fostering compliance and team management.

The CX Training Lead oversees onboarding and skill enhancement training for processing staff, ensuring operational effectiveness and compliance with company standards. Responsibilities include developing training programs, monitoring effectiveness, and collaborating with unit heads for tailored solutions.

The Business Development Manager is responsible for maximizing sales of AIA products through agents and implementing distribution plans across a region. This role focuses on managing accounts and achieving sales quotas to contribute to AIA's business objectives in promoting healthier lives.

The role involves processing claims data, performing data remediation, ensuring quality benchmarks, and developing reporting procedures while effectively collaborating with relevant parties.

The Actuarial Reporting Manager will provide actuarial services including valuation calculations, statutory reporting, risk assessment, and product development for insurance policies.

The role focuses on building a talent reserve for human resource positions, supporting various HR functions, and enhancing career opportunities in the insurance industry.

The Agency Communications Specialist will develop and execute communication strategies, create promotional materials, and enhance agency engagement across various platforms.

The role involves maximizing sales of AIA products through banks, building relationships with key decision-makers, and managing accounts to meet business objectives.

Provide after-sales support for administrative processes, prepare various reports, perform monthly financial profiling, and manage archiving tasks.