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Retains unassigned insurance customers, prevents lapses, assesses financial needs, converts leads, and resells relevant insurance products. Builds customer relationships, provides product guidance, meets sales targets, attends training, and prepares performance reports. Sales may be conducted virtually or face-to-face.

Partners with HR and business leaders to implement total rewards programs, manage compensation planning, evaluate jobs, conduct market benchmarking, oversee reporting and compliance, and administer benefits vendor relationships. The role provides data-driven compensation insights, supports audits and process improvements, manages HMO renewals, and ensures reward programs are competitive, compliant, and aligned with enterprise frameworks.

Sell AIA products and services directly to retail customers through telemarketing, call-center, and online channels. Build customer demand, meet individual and team sales quotas, coordinate direct-sales distribution programs, manage assigned accounts, and support positive customer and partner experiences. The role also involves improving workflows, completing related business tasks, and supporting long-term growth. A criminal background check is required before joining.

Leads insurance investment solutions and strategic investment partnerships with business unit CIOs. Advises on strategic asset allocation, liabilities, risk, investment objectives, and cross-asset solutions. Supports the Group CIO’s investment agenda through market intelligence, research, analysis, and constructive challenge. Develops performance KPIs, coordinates senior stakeholders, and connects business units with asset managers, consultants, and investment capabilities.

Provides customer support across phone, email, face-to-face, and written channels. Resolves enquiries accurately, identifies customer needs, delivers tailored solutions, and supports retention and business growth. Builds relationships with internal and external stakeholders, meets service standards, and contributes to continuous improvement through process and procedure updates.

Leads Group capital planning and optimization for a life insurer, covering regulatory and economic capital, forecasting, shareholder distributions, business-unit remittances, stress testing, reinsurance, ALM, and capital efficiency. Advises senior executives, the Board, regulators, and governance forums while leading a cross-functional capital management team.

Supports adviser oversight across AIA’s financial advice network by reviewing advice quality, identifying risks, investigating complaints and advice failures, and ensuring compliance with regulatory expectations. The role coaches advisers, improves supervision frameworks and processes, provides governance reporting, recommends remediation, and builds relationships with leadership, risk, compliance, and partner teams. Financial services experience and knowledge of advice practices, customer outcomes, and applicable regulations are required; NCFS Level 5 certification and a relevant tertiary qualification are preferred.

The Customer Centres Specialist supports branch operations, enhances customer service, promotes digital adoption, and trains staff for advisory roles, helping improve business outcomes.

Leads an agency administration operations team responsible for agent contracting, registration, licensing records, reporting, workflow controls, productivity, cost management, process improvement, and service quality. Oversees capacity planning, operational risk mitigation, financial management, stakeholder coordination, customer complaint resolution, and staff coaching and development. Supports system enhancement projects and contingency handling while ensuring business targets and compliance requirements are met.

Leads Procurement Support Operations and Accounts Payable across shared services. Oversees daily operations, KPIs, controls, process manuals, systems, budgets, compliance, stakeholder relationships, and continuous improvement. Acts as a business partner to Finance and local business units while managing teams, talent development, succession planning, and operational projects. Requires extensive procurement and payables leadership experience, advanced accounting and reporting knowledge, and familiarity with Ariba, Concur, SAP, and emerging AI tools.