AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
The Manager is responsible for leading an operation team to achieve all business targets, plan capacity daily and intra - day based on tasks required and allocate/reallocate resources accordingly, also taking up some departmental functions, such as training, team building, MI report etc., and to fulfill further operational requirements and accumulate cross-team cooperation experience and be familiar to crisis handling procedure, capable to guide the team in contingency situations.Roles and Responsibilities:
Agency Registration function
To manage and accountable for the overall operations of the Agency Admin. recruitment process of AIAHK so as to provide efficient and quality supports to the administration of new agent on boarding and establish/assist in system enhancement projects.
- Manage the day to day operation to ensure proper contracting and registration with accurate licensing record for agency
- Prepare and arrange regular reports
- Assist immediate manager to solve daily operational problem and mitigate any possible operational risk
- Assist immediate manager to establish, review and update the workflows and control procedures on a regular basis.
- Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements
Operation Management
- Identify key performance indicators and design reports for the team
- Audit overall productivity and efficiency
- Design and implement the strategies, policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry.
- Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy
- Project an excellent image of OSSC internally and externally
Financial Management
- Be responsible for the service improvement and cost of service management.
- Prepare business case and proposal for new process migration
- Implement best practices for lowering the cost
- Rigorously controls expenses without jeopardizing current operations or long-term growth
People Management
- Establishes and communicates clear objectives, priorities and performance standards
- Identifies and grooms future leaders / bench strength over an extended period of time
- Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to the OSSC management.
- Assess and develop staffs’ capabilities and provide coaching, training and development to all levels of team members.
- Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements
- Ensure the work forces are best utilized by manipulating some well-known operating model and methodology in meeting all service and productivity targets.
Job Requirements:
- University graduated or above
- Minimum 6 years working experience in financial institution, relevant experience in agency registration / contracting area, and administrative support to agency channel is preferable
- English & Cantonese
- Industry certifications and practitioners’ licenses
- Proficient in MS Office with good command of both spoken and written English & Chinese
- Possess good leadership and coaching skills
- With ability to build rapport with, relate to and effectively develop a wide range of people.
- Effective presentation skill
- Able to handle multiple tasks and meet tight deadlines
- Production management skills and ability to initiate process improvements
- Highly motivated with sound analytical, decision making and time management skills
- Good analytical and problem-solving skills and attentive to details
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Skills Required
- University degree or higher
- Minimum 6 years of work experience in a financial institution
- Experience in agency registration or contracting and administrative support for an agency channel
- English and Cantonese language proficiency
- Industry certifications and practitioners' licenses
- Proficiency in Microsoft Office
- Strong spoken and written English and Chinese
- Leadership and coaching skills
- Ability to build rapport with and develop a wide range of people
- Effective presentation skills
- Ability to manage multiple tasks and meet tight deadlines
- Production management and process improvement skills
- Analytical, decision-making, and time-management skills
- Strong problem-solving skills and attention to detail
What We Do
AIA Group Limited is a multinational insurance and financial services corporation headquartered in Hong Kong, providing life insurance, savings, and health protection products across the Asia-Pacific region.
