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Manages comprehensive HR operations for seven U.S. offices and one Shanghai office, including recruiting, onboarding, payroll, benefits, compliance, employee records, leave administration, investigations, terminations, reporting, and visa processing. Maintains compliance with employment laws across multiple states, supports employees and managers, coordinates with vendors and agencies, processes PEO and EOR payroll, and assists with policies, training, and HR programs.

Lead firmwide internal and external communications, develop marketing strategy and brand stewardship, produce and edit multimedia content, manage media relations and crisis communications, mentor marketing staff, align messaging with leadership, and measure effectiveness across channels to raise SWA's profile.

Coordinate and manage private-sector RFQ submissions and proposal development for the Los Angeles studio. Support media inquiries, awards, publications, and external communications. Maintain project materials, coordinate subconsultants, prepare interview and presentation materials, and support storytelling and digital outreach.

Provide hands-on hardware and software support for computers, printers, peripherals, and mobile devices for the Los Angeles office; offer remote support to other offices, follow IT standards, ensure compliance, and coordinate with local management and the CTO.

Lead and manage studio RFQ/RFP pursuits from opportunity identification through submission and interview preparation. Coordinate multidisciplinary teams and consultants, develop schedules and compelling qualification packages, write and edit proposal narratives, maintain proposal databases/CRM, and support firmwide marketing and pursuit strategy to win AEC and landscape architecture projects.