The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused, and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening, questioning, and analytical skills are vital to success in this role.
Responsibilities: The primary role is to provide hands-on hardware and software support for computers, print devices, peripherals, and other IT related equipment for SWA’s Los Angeles office. Providing remote support to all other SWA offices is a secondary role of this position along with adhering to SWA’s IT standards and ensuring compliance in accordance with SWA’s IT strategy.
Reports to: Coordinates activities with local office management and reports directly to the CTO.
Skills Required: Should possess a working knowledge of IT related hardware and software. Strong teamwork, communication, and interpersonal skills are essential along with the ability to effectively work with technical and non-technical staff.
Installation, support, and administration experience and knowledge is desired but not required in the following specific areas:
Software: Windows 10, 11, MS Office Suite, Adobe Products, AutoCAD Graphics Programs
Equipment:PCs Laptops Printers Plotters Scanners Copiers Cell Phones
Abilities:Printer troubleshooting
Desktop troubleshooting
Problem solving
Interpersonal skills
Ability to lift 50 lbs
Organizational skills
Follow detailed instructions
Skills Required
- Working knowledge of IT hardware and software
- Customer-focused with excellent customer service and communication skills (oral and written)
- Ability to perform duties without direct supervision (self-starter)
- Ability to work locally in Los Angeles office and sometimes remotely
- Printer troubleshooting
- Desktop troubleshooting
- Problem solving and analytical skills
- Interpersonal, teamwork, and organizational skills
- Ability to lift 50 lbs
- Follow detailed instructions
- Installation, support, and administration experience with Windows 10/11
- Installation, support, and administration experience with MS Office Suite
- Installation, support, and administration experience with Adobe Products
- Installation, support, and administration experience with AutoCAD Graphics Programs
- Experience supporting PCs, laptops, printers, plotters, scanners, copiers, and cell phones
What We Do
SWA Group is a world-renowned, employee-owned landscape architecture, urban design, and planning firm celebrated for its creativity and design excellence in creating vibrant, resilient, and livable places.
