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Provides customer support to prospective students, applicants, admitted students, and families through phone and email. Reviews, classifies, maintains, and archives sensitive enrollment documents and records. Updates student information systems, manages mismatched records and test scores, resolves data discrepancies, supports enrollment workflows, and maintains data integrity across Slate and CaneLink while ensuring confidentiality and accurate recordkeeping.

Analyzes financial data, budgets, forecasts, reconciliations, profitability, pricing, and strategic initiatives. Develops financial models, dashboards, reports, presentations, and performance indicators; evaluates trends and recommends adjustments to support senior management decisions. Trains junior staff, coordinates budgets, validates financial records, researches initiatives, and liaises with departments, vendors, and external parties.

Analyzes and improves business systems, workflows, and operational processes for university admissions and enrollment. Manages Slate configurations, integrations, workflows, queries, forms, automation, testing, reporting, dashboards, and support. Partners with stakeholders, vendors, project managers, and development teams throughout the project lifecycle. Creates requirements and process documentation, trains users, analyzes performance and feedback, supports marketing operations, and recommends technology and process improvements.

Coordinates sponsored-program proposal and award administration, including grant application review, compliance verification, records maintenance, post-award actions, budget revisions, closeout, subcontracting, audits, petty cash reconciliations, and invoice processing. Provides guidance to faculty and administrators, reviews award terms, oversees junior staff, and ensures adherence to university policies and regulatory requirements.

Oversees sponsored research administration for the Miller School of Medicine, including federal grant proposal submissions, budgets, post-award financial management, compliance, reporting, agreements, and internal controls. Manages a faculty research portfolio, supports NIH training grants and RPPRs, liaises with faculty and administrative offices, supervises staff, and develops policies to improve funding outcomes and research resource utilization.

Manage and administer contracts for procurement of equipment, materials, and services. Review agreements for compliance, advise stakeholders on contractual rights, support amendments, coordinate with legal, perform contract analysis, maintain supplier and system setup, and develop policy and cost analysis to improve contract processes.

Perform general clerical and accounting tasks including bank reconciliations, ledger postings, deposits, transaction data entry, researching and resolving discrepancies, preparing reports, and supporting month-end closings while adhering to university policies.

Coordinate and track project activities within the PMO, manage schedules and budgets, prepare documentation and reports, organize meetings, record minutes, ensure adherence to standards, and support project managers to drive timely project completion.

Perform monthly financial analysis, forecasting, budgeting, account reconciliations, and reporting for central finance. Extract and analyze data from business systems, prepare presentations for senior leadership, support month-end close and GAAP compliance, develop policies/procedures, and assist leadership on finance projects.

Lead and manage enterprise security operations, incident response, SIEM/MDR monitoring, endpoint protection, patch and vulnerability management, threat intelligence, staff supervision, and security controls across the university health system.