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Manage and execute real estate closings: process files, prepare closing documents (CD/HUD), obtain lender approvals, coordinate with internal teams and clients, grow and service business, and support sales and marketing efforts to ensure timely, accurate, professional closings.

Provide front-line support to agents and branch leadership by troubleshooting systems, assisting with onboarding and training on company tools, managing office social media and marketing support, coordinating office operations and events, and promoting a collaborative office culture. Travel regionally as needed to support multiple offices.

Provide front-office administrative support to real estate brokers and agents: manage calls and guests, process commissions and documents via DocuSign and Transaction Manager, maintain listing databases and marketing assets, coordinate office supplies and equipment, assist with leases, budgets, and ad hoc projects, and support marketing and IT tasks.

Lead day-to-day escrow office operations and a team, ensuring compliance with escrow regulations and trust accounting. Drive operational efficiency, SOPs, audits, financial performance, client relationships, and business growth while coaching and developing staff.

Serve as a help-desk analyst handling Global Operations inquiries about relocation expense reimbursements. Resolve ServiceNow tickets, answer phones, liaise with Relocation Accounting and Payroll, follow Premier Executive and Rush Expense processes, and support special projects while delivering timely, customer-focused service.

Manage file balancing and funding, handle post-closing tasks, assist with pre-closing and document preparation, maintain records, send disbursement checks, transmit lender documents, and support closers and managers to ensure accurate, timely real estate closings.

Serve as an advisor to managers and employees on performance improvement, conflict resolution, and sensitive investigations. Lead employee relations cases end-to-end, coach leaders, assess risk, document outcomes, and provide reporting and insights to drive consistent, fair, and scalable HR practices across the organization.

Provide front-desk and receptionist support for an Austin title office: answer phones, greet visitors, open client files, maintain office supplies and copy room, and assist escrow teams with administrative tasks to ensure smooth real estate closings.

Coordinate information collection and process escrow transactions, handle front-end and post-closing tasks, review contracts and assemble closing files, maintain records, record documents, send checks and transmit documents to lenders, and provide professional customer service throughout the transaction.

Manage non-licensed real estate transaction tasks from contract to close: track deadlines, ensure compliance documentation, update transaction systems, communicate with agents/clients/third parties, process expenses and commissions, and resolve discrepancies to ensure timely closings and accurate agent payouts.