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Provide customer-facing support and development for Microsoft Dynamics 365 F&SCM and Dynamics AX, managing support tickets and change requests, building and optimizing workflows, reports, forms, and customizations (X++), implementing integrations (DMF, Dual Write, OData), collaborating with internal teams, ensuring service quality, and identifying opportunities for system enhancements.

Lead administration and functional ownership of Microsoft Dynamics 365 Finance & Operations, acting as senior escalation for incidents, driving root-cause analysis, configuring Order-to-Cash and Warehouse Management, leading functional workstreams, coordinating stakeholders, and providing on-call support to ensure global ERP stability and continuous improvement.

Provide Level 2 Microsoft 365 support and escalation for Teams, OneDrive, SharePoint Online, and Exchange Online; troubleshoot complex issues, configure and optimize M365 and Intune, deliver user training, create documentation, analyze feedback, and drive continuous improvement using PowerShell automation and stakeholder collaboration.

Define and govern Microsoft Dynamics 365 F&O ERP architecture across enterprise implementations. Translate business needs into scalable functional and technical designs, advise stakeholders, lead architectural workshops, ensure solution consistency, support delivery teams, validate developments, and drive continuous improvement for manufacturing and logistics clients.

Lead design and implementation of Dynamics 365 Finance & Supply Chain ERP solutions, focusing on logistics. Translate business requirements into process designs and system configurations, support testing, training, project delivery, and continuous improvement while collaborating with cross-functional teams and stakeholders.

Lead design and delivery of enterprise Microsoft 365 modern workplace solutions covering collaboration, security, compliance, endpoint management, and Copilot/AI enablement. Architect scalable cloud/hybrid solutions, run workshops and assessments, support presales, and collaborate with sales, delivery, and managed services to drive adoption and governance.

Design and document scalable, secure system architectures for core banking transformation. Collaborate with stakeholders, define non-functional requirements, support root cause analysis, and produce architectural artifacts (SDD, TRRD). Recommend improvements to infrastructure and platform capabilities.

Lead end-to-end Dynamics 365 Business Central implementations: define scope, manage timelines, budgets and resources, coordinate stakeholders and technical teams, ensure Microsoft best practices, drive change management, and deliver post-implementation support and user adoption.

The role involves leading SAP S/4 HANA PTP implementation projects, optimizing procurement processes, and mentoring junior consultants.

Lead and manage SAP HANA OTC consulting projects, analyzing requirements, designing solutions, overseeing configurations, mentoring team members, and driving process improvements.