Guide cybersecurity customers through onboarding, technical demonstrations, Proofs of Value, attack simulations, and long-term success. Resolve customer issues, analyze production problems, identify root causes, and collaborate with product development to improve security features. The role requires customer-facing communication, technical troubleshooting, scripting, and knowledge of email security, networking, and Linux environments.

Build and operate end-to-end features for an email cybersecurity product, spanning polished React interfaces, APIs, backend services, databases, and infrastructure. Use AI throughout the software development lifecycle, collaborate with product, security, and engineering teams, and independently drive features from discovery through continuous improvement. The role emphasizes pragmatic decision-making, strong software quality, user experience, and ownership in a fast-moving scale-up.