The Role
Guide cybersecurity customers through onboarding, technical demonstrations, Proofs of Value, attack simulations, and long-term success. Resolve customer issues, analyze production problems, identify root causes, and collaborate with product development to improve security features. The role requires customer-facing communication, technical troubleshooting, scripting, and knowledge of email security, networking, and Linux environments.
Summary Generated by Built In
Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?
We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.
If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.
Tasks
You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.
* Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
* Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
* Manage and drive satisfactory resolutions of customer issues
* Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
* Analyze problems in production to find and mitigate the root causes
Requirements
You should apply if you
* Have a solid technical IT background (ideally a degree in Computer Science or similar)
* Have strong German and English skills (spoken and written)
* Bring 2+ years of relevant work experience, ideally in a customer-facing role
* Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
* Experience with tools like Postman, Git, or similar debugging tools
* Possess strong analytical and problem-solving skills
* Are able to quickly learn and adapt to new technologies and environments
* Enjoy working closely with customers and taking ownership
* Are able to explain complex technical concepts to non-technical stakeholders
A big plus would be if you
* Understand how email systems (SMTP) work
* Have knowledge of email attack vectors and threat defense
* Have experience working with Linux CLI
* Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)
Bonus: Docker, Grafana, Postfix, Go
Benefits
What we offer you
* Employee shares to participate in our long-term success
* A fair and transparent compensation system
* High ownership and autonomy from day one
* The opportunity to be part of an exciting startup journey
* Hardware budget tailored to your needs
* Hybrid work model (3 days/week in our Zurich office) and flexible hours
* Regular team events, Tech Talks, and monthly All Hands lunches
* 5 weeks of paid vacation
We are looking forward to hearing from you!
We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.
If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.
Tasks
You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.
* Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
* Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
* Manage and drive satisfactory resolutions of customer issues
* Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
* Analyze problems in production to find and mitigate the root causes
Requirements
You should apply if you
* Have a solid technical IT background (ideally a degree in Computer Science or similar)
* Have strong German and English skills (spoken and written)
* Bring 2+ years of relevant work experience, ideally in a customer-facing role
* Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
* Experience with tools like Postman, Git, or similar debugging tools
* Possess strong analytical and problem-solving skills
* Are able to quickly learn and adapt to new technologies and environments
* Enjoy working closely with customers and taking ownership
* Are able to explain complex technical concepts to non-technical stakeholders
A big plus would be if you
* Understand how email systems (SMTP) work
* Have knowledge of email attack vectors and threat defense
* Have experience working with Linux CLI
* Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)
Bonus: Docker, Grafana, Postfix, Go
Benefits
What we offer you
* Employee shares to participate in our long-term success
* A fair and transparent compensation system
* High ownership and autonomy from day one
* The opportunity to be part of an exciting startup journey
* Hardware budget tailored to your needs
* Hybrid work model (3 days/week in our Zurich office) and flexible hours
* Regular team events, Tech Talks, and monthly All Hands lunches
* 5 weeks of paid vacation
We are looking forward to hearing from you!
Skills Required
- Solid technical IT background, ideally a degree in Computer Science or a similar field
- Strong spoken and written German and English skills
- At least 2 years of relevant work experience, ideally in a customer-facing role
- Basic programming or scripting skills in Python, JavaScript, Bash, or similar
- Experience with Postman, Git, or similar debugging tools
- Strong analytical and problem-solving skills
- Ability to quickly learn and adapt to new technologies and environments
- Ability to work closely with customers and take ownership
- Ability to explain complex technical concepts to non-technical stakeholders
- Understanding of email systems, including SMTP
- Knowledge of email attack vectors and threat defense
- Experience with Linux CLI
- Understanding of networking fundamentals, including firewalls, VPN, SSH, HTTPS, and proxies
- Experience with Docker, Grafana, Postfix, or Go
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The Company
What We Do
xorlab is a cybersecurity company specializing in an AI-powered email security platform designed to detect and stop advanced email-based threats such as phishing and business email compromise.
