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Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic technical issues, performs password resets, troubleshoots Windows devices and peripherals, documents solutions, guides users through self-service resources, and escalates complex incidents to higher-level teams.

Design, build, and maintain core eDiscovery software using .NET/C# and PostgreSQL in Azure. Own features from design through production, write automated tests, debug live incidents, and support scalable systems. Use AI development tools daily for coding, testing, review, and debugging while validating generated code. Contribute to technical design and code reviews, mentor junior engineers, and uphold strong engineering and communication standards.

Leads a software engineering team building core eDiscovery software while owning people leadership and delivery. Plans work with Product, manages timelines, removes blockers, and maintains engineering quality through design and code reviews. Coaches engineers, manages performance, uses delivery metrics, and establishes standards for responsible AI-assisted development and verification of AI-generated code. Requires strong knowledge of scalable software systems, modern engineering practices, and effective communication.

Design and maintain scalable microservices and backend infrastructure using Java, Kotlin, and Node.js, while contributing to React applications. Lead architecture and technical discussions involving APIs, cloud infrastructure, networking, security, authentication, and identity management. Collaborate with DevOps, Product, and Engineering teams while working with Docker, Kubernetes, Linux, relational databases, and cloud platforms. Independently make architectural and design decisions in a secure digital identity and credential verification environment.

Design, build, and maintain core eDiscovery software using .NET/C# and PostgreSQL in Azure. Own features from design through production, develop automated tests, debug live incidents, and support production systems. Use AI development tools daily for coding, testing, review, and debugging while validating generated code. Contribute to technical design and code reviews, mentor junior engineers, and promote strong engineering, communication, teamwork, and accountability standards.

Conduct manual end-to-end, functional, exploratory, and regression testing for web applications. Create and maintain test cases, document and track defects, verify fixes, and perform cross-browser and multi-device testing. Use browser developer tools to capture errors, collaborate with Product and Engineering teams during Agile sprints, support release readiness, and improve testing and defect-tracking processes.

Manage UCaaS and CCaaS implementation projects for clients, including project plans, schedules, budgets, documentation, status reporting, risks, issues, and deliverables. Develop UAT plans and go-live checklists, document processes and organizational structures, support presentations, and analyze operational and financial data to demonstrate solution impact. The role also requires client collaboration, accurate call documentation, and familiarity with contact center operations and related platforms.

Provides remote technical support through tickets, calls, and written communication. Troubleshoots software, application, database, integration, and user issues; prioritizes requests according to urgency and SLAs; supports Microsoft Outlook, C#, and Microsoft SQL Server troubleshooting; documents incidents and resolutions; escalates complex issues; assists with onboarding and implementation; and communicates technical solutions clearly to customers.

Monitor, diagnose, and resolve IT infrastructure incidents across servers, endpoints, cloud services, networking, backups, virtualization, and Microsoft 365 environments. Provide customer and Tier 1 technical support, respond to alerts, troubleshoot root causes, administer managed services, document resolutions, meet SLA requirements, escalate complex issues, and improve technical procedures and service documentation.

Provides Tier 1 IT support through phone, chat, and email; manages tickets, resolves basic issues, performs password resets, troubleshoots Windows devices and peripherals, and escalates complex incidents. The role also documents solutions, maintains knowledge-base articles, guides users through self-service resources, supports higher-tier teams, and participates in training and IT projects. This is an on-site position requiring strong English communication and customer service skills.