Leads operational excellence across a large, multi-location automotive services organization. Oversees process improvement, operational reporting, systems and tool implementation, change management, KPI development, and cross-functional initiatives from design through sustained field adoption. Advises executive leadership, develops scalable operating practices, drives continuous improvement, and builds a high-performing Operations Excellence team. Requires extensive operations leadership, analytics, transformation, and distributed field-organization experience, with up to 50% travel.