VP of Operations Excellence

Department: Operations

Reports To: COO

Exempt/Full-time

Based out of Denver, CO (DTC) with up to 50% travel commitment

We're looking for a VP of Operations Excellence who brings deep experience in process improvement, change management, and leading large-scale operational initiatives.  This role is focused on building scalable processes, implementing solutions, and driving meaningful change across growing, multi-location organization.  The ideal candidate knows how to turn strategy into execution, lead cross-functional initiatives, and ensure improvements are successfully adopted and sustained in the field.

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POSITION SUMMARY:

FullSpeed Automotive is one of the largest and fastest-growing multi-brand automotive service platform companies in the country, operating thousands of locations across a portfolio of iconic brands. As we continue to scale, operational consistency, efficiency, and disciplined execution are critical to driving sustainable business performance.

The VP of Operations Excellence leads the operational infrastructure, services, and capabilities that enable consistent execution and performance across the organization. This role oversees key areas of operational reporting, process improvement, systems and tool implementation, and operational support, partnering closely with Field Operations and cross-functional leaders to simplify how work gets done and ensure the field has the tools, insights, and processes needed to perform effectively.

This is a hands-on leadership role responsible for taking operational initiatives from opportunity identification and design through implementation, adoption, and measurable results. The VP of Operations Excellence will use data and analytics to identify trends, challenge assumptions, measure impact, and ensure operational improvements translate into meaningful business outcomes.

KEY RESPONSIBILITIES:

Operational Services & Performance

• Identify and prioritize opportunities to improve operational efficiency, consistency, profitability, customer experience, and field execution across the organization.
• Partner with Field Operations to develop and standardize scalable processes, tools, and best practices that simplify execution and support consistent performance across locations.
• Evaluate operational challenges, identify root causes, and develop practical solutions that can be effectively implemented at the center level.
• Establish and monitor key operational performance indicators, including car count, ARO, technician efficiency, bay utilization, parts fill rate, and customer satisfaction, to identify opportunities and measure the impact of improvement initiatives.
• Leverage operational data, reporting, and field insights to identify trends, bottlenecks, and performance opportunities across locations, regions, and service lines.
• Drive a culture of continuous improvement through disciplined evaluation of processes, results, and opportunities for ongoing improvement.

Implementation & Process Execution

• Lead cross-functional implementation of new operational processes, systems, tools, and ways of working from design through rollout, adoption, and sustained execution in the field.
• Build and manage implementation roadmaps, including timelines, ownership, resources, risks, communication, and success measures for multi-location initiatives.
• Partner with IT, Finance, Field Operations, Training, Customer Experience, and other functions to ensure operational initiatives are practical, aligned with business needs, and deliver measurable results.
• Establish effective change management, communication, and training practices to support successful adoption and reinforce new processes after implementation.
• Evaluate the effectiveness of implemented solutions and make adjustments based on performance results and field feedback.

Operational Insights & Reporting

• Ensure leaders have clear, reliable, and actionable visibility into operational performance through meaningful KPIs, dashboards, and reporting cadences.
• Translate operational data into clear insights, recommendations, and priorities for field and executive leadership.
• Partner with appropriate teams to improve reporting infrastructure, automation, data quality, and accessibility while reducing unnecessary manual reporting.
• Establish consistent standards for operational reporting and measurement across the organization.

Team & Stakeholder Leadership

• Build, lead, mentor, and develop a high-performing Operations Excellence team with clear ownership, accountability, and priorities.
• Serve as a strategic partner between Operations and key cross-functional teams, ensuring alignment around operational priorities and execution.
• Influence leaders across the organization to drive adoption, accountability, and sustained operational improvement.
• Present recommendations, business cases, performance insights, and initiative progress to senior leadership and the board as needed.

Operational Strategy & Scalability

• Advise the COO and executive team on operational performance, risks, opportunities, and priorities.
• Develop and lead the Operations Excellence roadmap aligned with company strategy, growth plans, and operational priorities.
• Evaluate processes, tools, systems, and operating practices to identify opportunities to increase efficiency, scalability, and business performance.
• Ensure operational initiatives connect to broader business objectives and deliver measurable value to the organization.

QUALIFICATIONS:

• Education: High school diploma or equivalent; Bachelor’s degree in Business, Operations, Analytics, Finance, or a related field preferred.  Relevant education and/or equivalent years of professional experience considered.
• Experience:
  • 10–12 years of progressive experience in operations, operations support/services, operational excellence, business transformation, or a related field, including 5+ years of leadership experience.
  • Demonstrated success improving operational performance through scalable processes, tools, systems, and support solutions that deliver measurable business results.
  • Proven experience supporting a large, multi-location or distributed field organization and developing solutions that balance enterprise consistency with practical field execution.
  • Demonstrated success leading complex, cross-functional initiatives from strategy and design through implementation, adoption, and sustained execution.
  • Strong understanding of operational KPIs, performance reporting, and business intelligence, with the ability to use data and field insights to identify opportunities, inform decisions, and measure results.
  • Experience with business intelligence tools such as Tableau, Power BI, or Looker preferred; familiarity with DMS/POS platforms and shop-level performance metrics is a plus.
  • Experience in automotive services, multi-site retail, fleet, dealership, or another distributed field-based operation preferred.
  • Proven ability to lead and develop high-performing teams while driving accountability and results across functions.
  • Strong executive communication and presentation skills with the ability to translate operational challenges and complex information into clear recommendations and actionable solutions; experience working with C-suite, ownership, or board-level stakeholders preferred.
  • Strong project, program, and change management capabilities; Lean, Six Sigma, PMP, or similar certification preferred.
• Travel: Ability and willingness to travel up to 50% for site visits, operational meetings, and company events.
• Physical Requirements: This position requires the ability to remain stationary while working on a computer and communicating via phone, video conferencing, and email, as well as move throughout the workplace and various centers during visits, with or without reasonable accommodations.

WHAT SUCCESS LOOKS LIKE:

• Operational Performance: Operational improvements drive measurable gains in efficiency, consistency, profitability, customer experience, and overall business performance.
• Scalable Operations: Processes, tools, and operating practices are simplified, standardized, and scalable across a growing multi-location organization.
• Sustained Execution: Operational initiatives move successfully from concept through implementation and become embedded in day-to-day field execution.
• Continuous Improvement: Operational challenges are proactively identified, root causes are addressed, and solutions are continuously refined based on results and field feedback.
• Actionable Visibility: Leaders have clear, reliable performance insights that enable faster decisions, stronger accountability, and focused action.
• Cross-Functional Alignment: Operations and key business partners are aligned around priorities, ownership, execution, and measurable outcomes.
• Team Effectiveness: The Operations Excellence team has clear accountability, strong capabilities, and consistently delivers against the organization’s highest operational priorities.

The anticipated base salary range for this position is $130k–$150k annually, based on experience and qualifications. This position is also eligible for a performance-based bonus. Full-time employees are eligible for benefits, including medical, dental, and vision insurance; a 401(k) plan; paid time off; and paid holidays. Applications will be reviewed on a rolling basis, with an anticipated closing date of October 28, 2026. The Company reserves the right to extend the application deadline or close the posting early based on business needs.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. FullSpeed Automotive reserves the right to amend this description at any time. 

FullSpeed Automotive is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees and applicants are treated with respect and fairness. We do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.