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Provide post-onboarding support for drivers using the mobile app, assist with inquiries through multiple channels, troubleshoot payment issues, coordinate with finance for reconciliations, and maintain communication and reporting.

The Recovery Associate is responsible for incident response, bike retrieval, repossession from lease violators, documentation, and communication with drivers and authorities.

The Training Associate delivers driver training programs, conducts assessments, manages records, and collaborates with departments to ensure driver readiness and understanding of operational procedures.

The Customer Support Associate handles inquiries and complaints from customers and drivers, ensuring timely resolutions and adherence to SLAs. They log incidents, coordinate with teams, and maintain compliance while providing excellent customer service.

The Customer Acquisition Associate engages new customers through field sales and inbound leads, supports onboarding, converts prospects, and reports on sales performance.

The Customer Compliance Associate is responsible for ensuring drivers adhere to safety rules, maintaining gear and bike conditions, conducting alcohol tests, and providing compliance guidance.

The Training Associate delivers high-quality training for drivers/customers, focusing on onboarding and continuous skills development to ensure compliance and performance standards. Responsibilities include facilitating training sessions, improving materials, assessing trainees, and collaborating with cross-functional teams.

The Customer Acquisition Associate engages customers, supports onboarding, manages documentation, and collaborates with teams to ensure customer readiness.

The Insurance & Claims Associate manages claims processing, documentation, and support, coordinates assessments, and maintains tracking systems while liaising with insurers and customers.

The Associate will handle incident calls, create tickets, triage incidents, escalate issues, and provide updates to stakeholders regarding operational issues with the electric motorbike fleet.