Provide onsite Level 2 technical support in Dubai for desktops, laptops, mobile devices, printers, and AV systems. Troubleshoot hardware, OS, applications, and network issues; perform imaging, deployment, patching, IMAC tasks, endpoint management (SCCM/Intune), user onboarding/offboarding, asset management, vendor coordination, and document ticket resolution. Support executive/VIP users and prepare meeting room/video-conferencing setups.