The Role
Provide onsite Level 2 technical support in Dubai for desktops, laptops, mobile devices, printers, and AV systems. Troubleshoot hardware, OS, applications, and network issues; perform imaging, deployment, patching, IMAC tasks, endpoint management (SCCM/Intune), user onboarding/offboarding, asset management, vendor coordination, and document ticket resolution. Support executive/VIP users and prepare meeting room/video-conferencing setups.
Summary Generated by Built In
WE’RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI!
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
End-User & Executive Support
- Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Act as the primary point of contact for executive users and provide VIP support.
- Troubleshoot and resolve hardware, software, operating system, and application issues.
- Support users working remotely or across multiple office locations.
- Perform installation, configuration, imaging, deployment, maintenance, and replacement of desktops and laptops.
- Configure BIOS, operating systems, device drivers, Microsoft applications, VPN, encryption, and endpoint security settings.
- Perform hardware upgrades, software installations, and patch deployments.
- Conduct device refresh and lifecycle replacement activities.
- Handle Install, Move, Add, Change, and Decommission (IMAC) requests.
- Coordinate scheduling with end users and relevant stakeholders.
- Perform data backup and restoration, user profile migration, and workstation configuration.
- Test equipment and applications after implementation to ensure proper functionality.
- Provide basic user orientation following new installations.
- Perform basic troubleshooting of LAN, WAN, Wi-Fi, and network connectivity issues.
- Provide Level 1 support for voice and data cabling.
- Assist with file and print server support where required.
- Connect and configure end-user devices to network services.
- Prepare meeting rooms and conference facilities for business meetings and events.
- Provide hands-and-feet support for audio-visual equipment and video conferencing systems.
- Troubleshoot conferencing equipment and coordinate vendor support when necessary.
- Maintain accurate IT asset inventory records.
- Coordinate asset allocation, reconciliation, replacement, and disposal.
- Manage loaner laptops and shared devices where applicable.
- Handle hard disk retention and storage according to company policies.
- Coordinate with internal support teams and third-party vendors for incident resolution.
- Manage break-fix activities and warranty replacements.
- Escort vendors onsite when required.
- Support IT deployment projects and office relocations.
- Support employee onboarding and offboarding activities.
- Configure user workstations, applications, and access permissions.
- Assist with secure remote access and portable storage requests.
- Support shared workstation environments and multiple user profiles.
- Ensure all incidents and service requests are accurately documented.
- Maintain detailed ticket updates and obtain end-user confirmation upon resolution.
- Prepare monthly operational reports.
- Follow change management, security, and IT compliance procedures.
Requirements
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Dubai and be at the forefront of IT support excellence!
Skills Required
- 3-8 years of experience in Desktop Support or End-User Computing
- Strong knowledge of Windows 10/11
- Microsoft 365
- Active Directory
- Azure AD
- SCCM
- Intune
- VPN and endpoint management/endpoint security
- Experience supporting printers, scanners, mobile devices, and peripheral equipment
- Basic knowledge of networking (LAN/WAN/Wi‑Fi) and server environments
- Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems
- Excellent troubleshooting, communication, and customer service skills
- Ability to prioritize multiple support requests in a fast-paced environment
- Fluent in English
- Knowledge of local language
- Valid driving license
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The Company
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
