Plan, write, and optimize SEO-focused content (blogs, white papers, case studies, email, web, social) to drive awareness, engagement, and demand. Maintain editorial calendar, interview SMEs, produce sales/marketing collateral, measure and refine content performance, proofread/edit for brand consistency, and collaborate within a fast-paced marketing team.

Provide timely, accurate, and friendly customer support via phone, Skype, and email. Handle inbound/outbound calls about deliveries, billing, scheduling, order research, and processing. Update internal databases and client systems, assist with scheduling/rescheduling and returns, conduct delivery surveys, and perform related duties within company guidelines.