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Manages nationwide automotive aftersales operations across service, parts, warranty, and body shop functions. Drives revenue, profitability, customer satisfaction, workshop productivity, service quality, inventory efficiency, and HSE compliance. Leads service managers, technicians, and support staff while overseeing financial reporting, warranty recovery, campaigns, customer complaints, and strategic growth initiatives such as fleet contracts and network expansion.

Translate written and spoken materials between Mandarin and English, provide real-time interpretation for meetings and site visits, prepare bilingual presentations, coordinate communication with Chinese stakeholders and suppliers, proofread and maintain translation records, and support expatriates with administrative and day-to-day communication needs.

Manage after-sales operations for HVAC/air conditioning products: lead service engineers, schedule and oversee installations, maintenance, repairs and warranty claims, ensure timely resolution of customer complaints, track service metrics, enforce safety and technical standards, coordinate with Sales/Warehouse/Operations, and produce performance and warranty reports to support customer retention.

Lead and manage nationwide aftersales operations (service, parts, warranty) to drive profitability, workshop productivity, customer satisfaction, and revenue growth. Oversee multi-location workshops, enforce OEM standards and HSE, manage parts inventory and warranty claims, implement cost controls, mentor service teams, and report performance while developing aftersales growth strategies and loyalty programs.

Lead regional sales strategy and operations for retail and fleet accounts. Build and manage sales teams, pursue major corporate and government deals, drive revenue targets, coordinate with marketing, and maintain client relationships and market intelligence to grow business and profitability.

Lead and execute sales strategy for retail and fleet operations, drive revenue growth, build key customer and government relationships, manage and coach sales teams, oversee full sales cycle, and collaborate with marketing to support campaigns and brand activities.

Lead financial planning, budgeting, reporting, cash flow and treasury; ensure tax and statutory compliance; manage accounts, audits, internal controls, and fleet financial performance; provide variance analysis and strategic insights; support capital planning and mentor the finance team to improve profitability and operational efficiency.