Own the technical support queue from triage through resolution, handling Level 1 and Level 2 application, access, hardware, and workflow issues. Administer Microsoft 365, manage onboarding and offboarding, coordinate equipment and access provisioning, escalate outages and security events, track vendor tickets, communicate with users, and maintain knowledge-base documentation. The role requires autonomous queue ownership, SLA management, structured troubleshooting, and clear communication with technical and non-technical stakeholders.