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The Operations Lead will manage the Records Retrieval Team, focusing on training, performance tracking, and process optimization, while promoting a strong company culture.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

As a Customer Support Lead, you will manage support tickets, handle escalations, build systems for documentation, and develop a support team.

As the first Account Executive, you will manage the entire sales cycle, build a sales playbook, and engage with customers to drive growth.

In this role, you will manage key customer accounts, ensuring operational excellence and driving adoption. You will analyze requests, improve workflows, and collaborate with teams for better customer experiences.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

Build and own the People function from 0→1: design onboarding/offboarding, employee relations, policies, visa support, and HR systems. Partner with the CEO on org design, scale hiring, and create processes that preserve culture while enabling rapid growth. Onsite in NYC full-time.

Conduct outbound prospecting and qualify inbound leads to book high-intent demos for Account Executives. Research enterprise target accounts (personal injury law), run multi-channel outreach, refine messaging and playbooks, collaborate with AEs and VP of Sales, and represent the company professionally. Work on-site in Dumbo with regular travel for client meetings and conferences.

Perform outbound and inbound prospecting to book qualified demos for Account Executives. Research target accounts, run multi-channel outreach, qualify leads, iterate on messaging and playbooks, collaborate with AEs and VP of Sales, represent the company professionally, work onsite in Dumbo with regular travel to client meetings and conferences.

Own full enterprise sales cycle for large, complex accounts (law firms and health systems). Navigate long procurement and legal processes, close multi-stakeholder deals, drive post-close expansion, contribute to and shape the enterprise sales playbook, represent the company in person at conferences and on-site meetings, and work closely with the VP of Sales to inform product and GTM strategy.