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Analyzes sales, marketing, and operational data to identify business insights and improvement opportunities. Retrieves, organizes, and interprets data; designs reports and visualizations; researches trends; collaborates with stakeholders to meet reporting needs; and communicates with sales managers nationwide.

Designs, develops, delivers, and evaluates digital, blended, and flipped learning solutions aligned with business objectives. Manages and promotes LMS platforms, identifies learning and performance gaps, advises leaders, collaborates with subject matter experts, and drives adoption through change management. The role also provides data-informed recommendations, supports organizational effectiveness, and stays current with digital learning practices.

Coordinates direct mail and Facebook advertising campaigns for funeral home clients from initiation through completion. Acts as the primary campaign contact, coordinating agents, managers, vendors, copywriters, and designers. Tracks timelines, documentation, pricing, list rentals, production schedules, and discrepancies while ensuring deliverables remain on schedule. Provides client service, resolves issues, and suggests creative approaches to generate quality leads and improve financial results.

Manage and coach funeral home and cemetery sales professionals, overseeing scheduling, lead distribution, follow-up, performance plans, training, hiring, and compliance. Generate leads through community networking, partnerships, seminars, and service to families. Support sales budgeting, review contracts, resolve customer complaints, communicate team progress, and improve service processes. The role requires collaboration with leadership and sensitive, professional interaction with grieving families.

Provide accurate data entry and customer support for Funeral Directors Life products: troubleshoot software and sales tools, perform QA and documentation, train and liaise with funeral homes and sales team, maintain records, and escalate complex issues to leadership.

Serve as primary client contact for a portfolio of digital marketing clients: onboard clients, build relationships, manage content calendars and social media, coordinate internal teams, monitor campaign performance, and ensure timely, high-quality account management and renewals.

The Sales Development Representative (SDR) calls prospective clients, coordinates sales activities, and aids the inside sales team by scheduling webinars.

The Sales Manager oversees the revenue generation for funeral services, coaches Family Service Professionals, and manages sales teams while ensuring compliance and customer satisfaction.