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Provide accurate data entry and customer support for Funeral Directors Life products: troubleshoot software and sales tools, perform QA and documentation, train and liaise with funeral homes and sales team, maintain records, and escalate complex issues to leadership.

Serve as primary client contact for a portfolio of digital marketing clients: onboard clients, build relationships, manage content calendars and social media, coordinate internal teams, monitor campaign performance, and ensure timely, high-quality account management and renewals.

The Sales Development Representative (SDR) calls prospective clients, coordinates sales activities, and aids the inside sales team by scheduling webinars.

Perform functional and regression testing of corporate applications and electronic forms. Create and review test cases and test plans, document results, debug issues, and work with Operations to reproduce customer problems. Participate in sprint testing, communicate results to stakeholders, and engage in ongoing training and professional development.

The Sales Manager oversees the revenue generation for funeral services, coaches Family Service Professionals, and manages sales teams while ensuring compliance and customer satisfaction.