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Lead and develop a global IT Helpdesk chapter supporting users across multiple countries. Manage and coach up to 40 specialists, define capabilities and standards, guide technology approaches, allocate talent, oversee recruitment and onboarding, manage external partners, optimize support processes, and contribute to roadmaps and strategic initiatives. The role establishes a scalable, consistent, customer-focused Helpdesk operating model in a multicultural, agile environment.

Leads the Global Process Operations chapter within IT Service Operations. Responsibilities include managing and coaching up to 40 employees, developing capabilities and standards, guiding squads, optimizing incident management and proactive data-flow monitoring, allocating resources, recruiting, managing external partners, and contributing to technology roadmaps and strategic initiatives.

Designs, develops, executes, and maintains automated tests using UiPath Test Suite for SAP GUI, SAP Fiori, and web applications. Creates functional, regression, integration, and end-to-end test cases; performs manual testing; investigates defects; manages test documentation, evidence, plans, and quality metrics. Collaborates with developers, business analysts, product owners, and stakeholders in Agile/Scrum environments while supporting audits, compliance, and continuous automation improvements.

Monitor security solutions, triage alerts, and coordinate incident response in a Level 1 Cyber Defense Operations Center. Enhance SIEM, SOAR, and XDR detection use cases; research threats and vulnerabilities; maintain incident records; support audits and reporting; update procedures; collaborate with security teams; and ensure monitoring aligns with regulatory standards. The role also supports asset inventory, threat detection maturity, and continuous improvement of SOC capabilities.

The Backend Engineer will collaborate in a product team, develop high-quality code, manage software engineering phases, and advocate for product improvements while engaging with clients to meet their needs.

Lead marketing strategy and execution for METRO Convenience: run integrated online/offline campaigns, manage brand positioning, media and agencies, oversee digital initiatives, analyze performance, drive innovation and manage marketing budget to boost customer engagement and business results.

Own and improve the MMS HO / Assortment Management solution by translating business needs into functional designs, configuring and optimizing solutions, driving continuous improvement, supporting implementations and integrations, managing stakeholders, maintaining documentation, and contributing to product roadmaps and user training.

Lead and grow a 30+ engineer chapter responsible for store operations, logistics, stock management, checkout, payments and invoicing. Drive engineering standards, architecture, operational stability, security hardening, and capability evolution. Provide technical leadership to squads, align stakeholders, manage chapter operations, and support career development and allocation.

Analyze large customer and marketing datasets, integrate data sources, evaluate CRM campaign performance, and deliver dashboards, reports, and actionable insights. The role supports loyalty programs, rewards tiers, upselling, and cross-selling initiatives while ensuring data accuracy and process documentation. It collaborates with international CRM and marketing teams, drives automation and continuous improvement, and conducts ad hoc analyses to improve commercial performance.

Analyze customer, marketing, and transactional data across international markets; perform segmentation, CRM and campaign analysis; build BI dashboards and reports; integrate multiple data sources; deliver ad-hoc insights and commercial recommendations; support loyalty, upselling, and automation initiatives; ensure data quality and collaborate with CRM, Marketing, Data Science, BI, and country teams.