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The Client Experience Manager leads the Client Services team at RBVH, enhancing the client journey and ensuring exceptional care for pet owners through effective communication, service delivery, and operational efficiency.

The Financial Coordinator manages accounts payable, oversees financial operations, handles vendor relationships, and supports month-end closes and audits.

Supervise and coach Client Service Representatives, oversee client-facing operations, manage scheduling and staffing, resolve client concerns, maintain SOPs and training resources, monitor performance metrics, and perform CSR duties as needed to ensure excellent client experiences.

Lead HR operations for three veterinary hospitals, handling employee relations, compliance (I-9, ADA, FMLA/FAMLI), onboarding, training, HR strategy, culture and engagement initiatives, and partnership with hospital leadership and COE. Provide coaching, discipline support, and local travel to ensure consistent HR practices and workforce alignment.

Manage and grow referral relationships for two veterinary hospitals through in-person outreach, event planning, marketing activation, and data-driven strategies. Execute CE programs, track referral performance, optimize referral workflows, and collaborate with hospital and centralized teams to drive volume and improve the referral experience.

The Referral Relationship Manager drives growth by enhancing partnerships with veterinary practices through outreach, marketing, and relationship management, while coordinating events and community engagement.

Serve as HR strategic partner for two veterinary hospitals: manage employee relations, compliance (I-9, ADA, FMLA), onboarding/offboarding, performance management, training and development, culture and engagement initiatives, and support hospital leadership. Provide HR policy guidance, drive retention and talent development, and ensure consistent HR program implementation across locations.

Provide overnight front-desk and phone support for an emergency veterinary hospital: manage high-volume calls, greet and assist clients, maintain records, coordinate patient intake and emergency workflow, collaborate with medical staff, and support client-facing areas with professionalism and compassion.

The Customer Service Representative will manage calls, assist clients, support front desk operations, and maintain records in a veterinary hospital environment during the overnight shift.

The Referral Relationship Manager drives growth by building partnerships with referring veterinarians, enhancing referral networks, and creating impactful events, requiring strong communication and strategic skills.