Owns workforce business intelligence, operational reporting, KPI governance, and Power BI adoption for a service center. Develops management dashboards, analyzes productivity, capacity, staffing, scheduling, service levels, quality, and workload trends. Supports workforce planning, forecasting, scenario modeling, data reconciliation, QBR reporting, and decision-making regarding headcount, service changes, and operational transitions.

Entry-level accounts payable trainee who learns invoice verification, stock correction posting, invoice clearing in ReadSoft, and vendor statement follow-up under supervision. The role includes formal training, progress tracking, assessments, and adherence to company procedures. Candidates should be studying Finance, Accounting, or Business Administration, possess basic Microsoft Office and Excel knowledge, communicate effectively in English, and collaborate in an international environment.