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Maintain, configure, and improve the organization’s Yardi property management system. Provide user training, manage permissions and access, resolve help desk tickets, develop custom reports, support compliance functions, onboard employees and properties, coordinate with external Yardi support, and lead integrations and module implementations.

Oversee affordable housing compliance for LIHTC, HUD, LURA, bond, and Section 8 properties. Prepare regulatory reports, audit resident certification files and Yardi data, monitor HAP billing, establish new properties in Yardi, train property staff, resolve help desk tickets, and coordinate with external auditors and regulatory entities. The role also provides compliance guidance, problem resolution, and process improvement support to property and regional managers.

Serves as the first point of contact for the corporate office while managing reception, calls, mail, deliveries, office supplies, equipment, meeting logistics, travel arrangements, and administrative records. Provides support to executives and HR leadership, coordinates meetings and events, processes requests, handles confidential information, and contributes to efficient daily office operations. The role requires strong customer service, organization, communication, discretion, and proficiency with Microsoft Office and Google Workspace.

Assists with apartment community management, including rent and deposit reporting, lease administration, notices, resident relations, leasing, renewals, property inspections, accounting-system updates, move-in and move-out processing, security deposit reports, and maintenance service coordination. Ensures compliance with housing laws and company policies while supporting marketing, resident satisfaction, and daily property operations.

Assists with apartment community management, including rent and deposit reporting, lease processing, resident relations, notices, renewals, property inspections, service request coordination, marketing support, and move-in and move-out procedures. Ensures compliance with housing laws and company policies while maintaining accurate property records and delivering customer service.