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The role involves leading risk management initiatives on climate perils, analyzing data, developing models, and presenting findings to stakeholders.

Lead a centralized analytics team to monitor Personal Insurance portfolio performance, generate actionable insights, forecast outcomes, and deliver deep-dive analyses. Partner with regional directors to prioritize projects, translate findings into data-driven recommendations, and ensure analytical quality and operational workflow. Manage hiring, coaching, and capacity planning for a high-performing portfolio analytics center of excellence.

Design, lead and execute employee experience programs (engagement, listen strategy, onboarding/offboarding). Co-lead Qualtrics surveys, analyze feedback, produce reports and dashboards, advise senior leaders, partner with HR Analytics, manage cross-functional projects, and drive continuous improvement and change initiatives.

Lead a central portfolio analytics function for Personal Insurance, delivering performance monitoring, scenario analysis, forecasts, and deep‑dive diagnostics. Build and coach an analytical team, manage project intake and priorities, and translate analyses into actionable portfolio recommendations for senior stakeholders to inform planning and portfolio decisions.

Lead legal management of Financial Lines claims (cyber, D&O, EPL, fidelity, professional liability). Perform coverage analysis, investigations, negotiations, settlements, manage outside counsel and recoveries, draft legal documents and reports, advise underwriters, and prepare reference materials for claims and underwriting teams.

Design and develop data products for Commercial Insurance by converting business needs into user stories and technical specs. Evaluate data sources, support Agile development, scope projects, plan and review tests, ensure data documentation, governance, and integrity, and share analytics best practices with stakeholders.

Lead financial analysis and modeling for M&A and strategic initiatives across the transaction lifecycle. Support deal sourcing, due diligence, valuation, integration, credit analysis, KPI reporting, benchmarking, and executive presentations. Mentor junior team members and collaborate cross-functionally with Finance, Investor Relations, Capital Management, and Legal to drive inorganic growth.

Manage call forecasting, scheduling strategy, and intraday processes for a multi-skill contact center. Lead an intraday team, optimize workforce capacity models using analytics, implement Google CES, leverage NICE and Clearview, produce regular and ad-hoc performance reports, and lead small projects to improve service levels, productivity, and automation outcomes.

Lead sourcing strategies and RFx processes for claims, technology, and indirect categories. Manage supplier selection, negotiate contracts, mitigate vendor risk, liaise with legal and stakeholders, deliver executive presentations, track savings and performance, and oversee contract lifecycle and compliance.

Lead end-to-end strategic sourcing for Claims, Technology and Indirect categories: run RFx processes, negotiate contracts, manage vendor relationships, assess and mitigate risk, deliver executive presentations, and drive savings and category strategy while managing multiple stakeholder priorities and contract lifecycles.