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Provides first-line support for inbound bank customer calls, answering questions about products, services, accounts, policies, and procedures. Resolves basic complaints, identifies customer needs, documents interactions, and escalates issues when necessary. The specialist maintains knowledge of banking and regulatory requirements, meets entry-level service and sales standards, and works independently in a high-volume environment. The part-time hybrid role requires strong verbal and written communication, computer and data-entry skills, schedule flexibility, and occasional travel for meetings or training.

Leads Eastern Bank’s second-line security and fraud risk oversight program. Responsibilities include risk assessments, control effectiveness reviews, monitoring emerging threats and fraud schemes, regulatory compliance, issue management, executive reporting, audit and examination support, and effective challenge of physical security, facilities, fraud operations, and business-unit controls. The role also drives enterprise risk strategy, governance improvements, and use of Archer and other GRC tools.

The role involves business development, credit underwriting, portfolio management, and maintaining client relationships in commercial banking.

Manage all operational elements of a small-to-mid sized bank branch including cash vault and ATM custody, auditing negotiable instruments and drawers, BSA and compliance tasks, new account documentation review, transactional servicing, and customer-facing sales and referrals.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.