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Manage branch operational tasks including vault and ATM custody, cash handling and audits, negotiable instruments, BSA/compliance forms, new account reviews, customer transactions, loan and deposit processing, and safe deposit administration while supporting sales and customer service.

Manages branch operations including cash vaults, ATMs, negotiable instruments, audits, compliance, security, quality control, and safe deposit records. Serves retail banking customers by opening accounts, processing transactions, handling account maintenance, closing consumer loans, taking loan applications, and making referrals. Requires sound judgment, strong customer service, communication, organizational, and technical skills, plus the ability to stand for extended periods and lift 25–30 pounds.

Serve as first-line responder for inbound customer inquiries about bank products and services via phone (and other channels for higher levels). Maintain product/policy knowledge, meet service and entry-level sales targets, handle complaints, perform data entry, and work independently in remote or on-site environments.

Manage all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash and negotiable instrument audits, BSA/compliance tasks, new account documentation review, routine cash drawer reconciliation, and customer-facing transactional and sales duties (account openings, loan applications, deposits, and monetary transactions). Ensure security, quality control, and adherence to bank policies.

Manage commercial loan portfolios including financial reporting, covenant tracking, and annual financial collection. Analyze existing relationships and new loan requests (cash flow, collateral, guarantor), prepare memos, underwrite pre-deals, provide market analysis, coordinate construction advances, support Credit Risk Review, and back up relationship managers while providing sales and service support.

Manage daily branch operations including cash vault and ATM custody, cash forecasting, auditing negotiable instruments and drawers, ensuring compliance and BSA filings, reviewing complex new-account documentation, servicing customers with account openings, loan applications, transactions, and safe deposit access, and performing sales referrals and routine operational troubleshooting.

No specific job duties were provided. The posting describes Eastern Banks culture, inclusive workplace, and Total Rewards benefits including medical, dental, vision, retirement, vacation, and tuition reimbursement.

Manage branch operational functions including cash vault and ATM custody, cash forecasting, audits of negotiable instruments and drawers, compliance/BSA filing, account opening reviews, customer transactions, loan processing referrals, and safe deposit maintenance while providing sales-focused customer service.

Maintain all operational elements of a small-to-mid sized bank branch including vault and ATM custody, cash forecasting, auditing negotiable instruments and cash drawers, BSA/compliance tasks, and quality control for new account openings. Provide customer-facing transactional and sales support: open accounts, take loan applications, process monetary transactions, and manage safe deposit records. Follow policies and escalate unclear situations.

The Operations Associate I handles all operational tasks in a banking office, including cash management, compliance audits, customer service, and transactional duties.