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Supports relationship managers and division leadership by preparing credit approval packages, conducting financial and credit analysis, maintaining credit files, coordinating with Risk, Legal, Sharia, and other banking teams, and monitoring documentation and review deadlines. Participates in client meetings, identifies cross-sell opportunities, supports portfolio revenue targets, maintains client relationships, tracks pipeline activity, and ensures compliance with bank policies, regulatory requirements, and audit standards.

Reviews credit approvals, facility and security documentation, and policy compliance before releasing limits. Ensures conditions precedent, collateral, insurance, legal enforceability, system updates, custody, exception tracking, audit recommendations, and Central Bank reporting are completed. Supports documentation checklists, SOPs, security releases, customer service, and project activities while maintaining service-level turnaround times.

Processes banking maintenance activities, including home finance restructuring, rescheduling, rate changes, amended contracts, and No Objection letters. Reviews documents and system entries for accuracy, maintains MIS and records, supports service desk requests, coordinates with stakeholders, manages escalations, and ensures compliance with procedures, SLAs, audit requirements, and agreed turnaround times.

Manages Priority Banking customer service, complaints, Gold Center standards, relationship manager performance, productivity targets, customer experience improvements, and staff capability development. Oversees operational controls, technology readiness, mystery shopper results, customer requests, portfolio optimization, and new business opportunities while ensuring service quality and profitability.

Sources Islamic personal finance products within assigned target segments, develops institutional and government relationships, meets prospective customers, closes deals, verifies application documents, follows approval and disbursement processes, executes Murabaha contracts, resolves errors, supports cross-selling, and escalates delays or complaints. The role requires adherence to banking policies, confidentiality standards, service expectations, and UAE banking regulations.

Supports bancatakaful operations through customer service, complaint resolution, telesales, cross-selling, retention, and policy cancellation handling. Produces activity, persistency, complaint, and cancellation reports; manages authorized provider sales teams; ensures regulatory compliance, consumer protection, documentation, and timely responses. The role also supports sales-team communication, controls clawback risks, maintains product and certification knowledge, and completes required training and business-support activities.

Leads technology program and project management governance, including PMO frameworks, lifecycle controls, project assurance, portfolio reporting, risk and compliance, benefits realization, workforce planning, and governance forums. The role develops the PM Governance team, supports UAE National development and succession planning, improves PMO maturity, maintains portfolio transparency, and provides executive recommendations on strategic alignment, investment performance, delivery risks, and value realization.

Leads technology transformation, portfolio prioritization, investment governance, PMO standards, and delivery oversight. The role manages portfolio reporting, risk, dependencies, benefits realization, workforce capacity, FTE planning, UAE National development, succession planning, and capability building. It advises technology leadership, coordinates with business and control functions, oversees vendors and delivery partners, and ensures initiatives align with strategy, budgets, risk appetite, audit requirements, and regulatory obligations.

Manages Priority Banking capabilities, customer service quality, operational controls, complaints, Gold Center standards, relationship manager performance, and productivity improvement. Monitors targets, mystery shopper results, customer satisfaction, and profitability; recommends portfolio movements, supports staff development, coordinates customer requests across departments, and identifies new business opportunities. Requires bilingual Arabic and English communication, frontline customer service experience, Microsoft Office proficiency, and six years of customer-facing banking experience.

Responsible for operational and corporate accounting transactions, general ledger management, monthly and annual close processes, financial reporting, reconciliations, audit preparation, and compliance with IFRS. The role prepares balance sheets, profit and loss statements, management reports, and financial analyses while maintaining internal controls, confidentiality, and risk management procedures. It also supports operations and advisory teams and collaborates with departments to gather reporting information and meet accounting deadlines.