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Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.

Lead development and execution of enterprise AI strategy, governance, architecture, and adoption. Coordinate cross-functional teams to identify use cases, enable responsible AI, support implementations, measure business value, and drive enterprise-wide AI literacy and standards.

Lead and manage the Quoting department and Quotation Coordinators to ensure accurate, timely quotes. Develop workflows, SOPs, and pricing/discount governance; collaborate with Product, Marketing, QC, RA, IT Commerce, and Sales Education to launch products, implement system improvements, and support high-value quoting. Monitor performance, remove bottlenecks, train staff, and maintain customer/vendor relationships while ensuring compliance and operational excellence.

Provide employee services and HRBP support, manage onboarding and events, develop training materials and visual communications, maintain HR data in ADP, perform data analysis and reporting, ensure compliance with employment laws, and drive process improvements to enhance employee experience.

The Sr. Manager of FP&A partners with leadership on financial management, oversees budgeting and forecasting, and enhances operational efficiency through data analysis and insights.