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The Customer Experience Representative provides support via inbound and outbound calls, chat, and email to healthcare providers and consumers regarding pharmaceutical products, ensuring excellent customer service and compliance with regulations.

Design and execute manual and automated tests for cloud contact-center products across web, mobile, and voice. Translate specs into test plans, run functional/regression/load/security/IVR tests, log and triage defects in Jira, validate reports and data, ensure compliance (PCI, HIPAA, GDPR), and drive automation, root-cause analysis, and QA best practices while mentoring junior testers.

As a Customer Experience Representative, you will manage inbound inquiries, provide accurate information about pharmaceutical products, and escalate complex issues while promoting a service-oriented approach.

The Customer Experience Representative manages incoming and outgoing customer interactions, providing support and information regarding pharmaceutical products while ensuring compliance with industry regulations.

Responsible for selling website solutions and SEO services, conducting outreach to small businesses, managing sales processes, and collaborating with internal teams to enhance client online visibility and lead generation.