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Provide zone-level support for the Non-Resident (NR) channel: assist product training, client onboarding, and branch support; drive NR business growth and NTB acquisition; support segment RMs in portfolio management; generate forex income via FCNR forwards and cross-selling; maintain client relationships and monitor funding and account activation metrics.

Evaluate SME credit proposals by preparing CAMs, conducting financial statement, bureau and credit analyses, performing due diligence, ensuring regulatory compliance, improving sanction TATs, monitoring accounts for risks, drafting internal notes/reports, and enhancing RM productivity and customer issue resolution.

The Sales Manager is responsible for promoting Current Accounts, achieving sales targets through various channels, mentoring the sales team, and ensuring compliance with policies.

Manages treasury and market activities, including cash-flow forecasting, liquidity, funding, debt, investments, capital structure, and financial risk mitigation. Provides financial recommendations, maintains banking relationships, ensures regulatory compliance, prepares reports and dashboards, improves treasury processes, and supports senior management. Also performs executive assistant duties such as calendar management, travel coordination, correspondence, and document preparation.

Provide end-to-end support for mobile banking, internet banking, and other digital channel applications. Monitor system performance, troubleshoot incidents using Oracle PL/SQL, MS-SQL, Windows, and Linux, perform scheduled operational checks, and produce support reports. Analyze incident trends, improve processes, maintain SOPs and documentation, coordinate with stakeholders, ensure security and regulatory compliance, and lead root cause analysis and corrective actions.

Leads enterprise end-user services and digital workplace strategy, operations, support, vendors, field services, and service-level governance across India. Oversees Windows and Mac environments, Microsoft 365, conferencing, telephony, MDM, SCCM, technology assets, security, automation, service availability, incident resolution, compliance, disaster recovery, patching, capacity planning, and technology refreshes.

Supervises audit compliance and reporting activities, including ACE/ACB meeting coordination, agenda submissions, audit vetting, branch banking audit report closure, tracking open observations, audit software coordination, and regulatory compliance submissions.

The Relationship Manager will support the Non-Resident channel by driving growth, acquiring customers, training staff, and maintaining client relationships across branches.

Authorize and verify Trade Finance, Retail Inland, and Forex transactions for compliance with FEMA, RBI, ICC, AML/KYC and internal policies. Ensure timely transaction processing, adherence to TATs, support branches, manage operational controls, assist audits, and maintain regulatory knowledge.

Act as Payments Functional Consultant: support project managers on payment module planning, finalize and document requirements, ensure sign-off, and apply expertise in core banking payments (RTGS, IMPS, UPI). Evaluate Flexcube functionality fitment for new CBS implementations.