To manage channel application support through monitoring of system performance, assessment of business impacts and coordination of issue resolution.
- Provide end-to-end application support for Mobile Banking, Internet Banking, and other digital channel applications.
- Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, incident analysis, and troubleshooting activities.
- Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines.
- Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates related to application performance and support activities.
- Analyze incident trends and identify opportunities for automation, process improvement, and operational efficiency enhancements.
- Review and maintain Standard Operating Procedures (SOPs), user manuals, support documentation, and operational knowledge repositories.
- Collaborate with business users, operations teams, and cross-functional stakeholders to support channel-related initiatives and service delivery requirements.
- Ensure compliance with security policies, audit requirements, regulatory guidelines, and internal governance standards.
- Participate in Root Cause Analysis (RCA) exercises and drive implementation of corrective and preventive actions for recurring issues.
Experience: 7 to 12 years
Qualification: Bachelor's degree in Computer Science, Information Technology or related field.
Skills Required
- 7 to 12 years of relevant experience
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience supporting mobile banking, internet banking, or other digital channel applications
- Experience with Oracle PL/SQL, MS-SQL, Windows, and Linux
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
