Provides first- and second-line support for servers, networks, connectivity, and end-user environments. Troubleshoots LAN and Wi-Fi issues, administers Windows Server and Active Directory accounts and permissions, performs updates, backups, and service checks, monitors system health, documents incidents, and escalates complex problems. The role also follows security procedures and supports routine infrastructure maintenance.

Develop and deploy production-ready generative AI applications using Python, LLMs, RAG, AWS Bedrock, and OpenAI APIs. Responsibilities include model customization, API integration, data preparation, performance tuning, production deployment, documentation, and cross-functional collaboration. The role focuses on applied engineering rather than research and requires experience integrating AI solutions into business applications.