The Role
Provides first- and second-line support for servers, networks, connectivity, and end-user environments. Troubleshoots LAN and Wi-Fi issues, administers Windows Server and Active Directory accounts and permissions, performs updates, backups, and service checks, monitors system health, documents incidents, and escalates complex problems. The role also follows security procedures and supports routine infrastructure maintenance.
Summary Generated by Built In
We are looking for a Junior IT Infrastructure Support Specialist to join our IT team in Croatia and provide day-to-day technical support across our servers, network, and end-user environment.
This role is designed for an early-career IT professional with solid fundamentals in both server and network technologies. The position focuses on support, troubleshooting, and routine maintenance, not on infrastructure design or architecture.
Key Responsibilities:
- Provide first- and second-line support for server, network, and connectivity issues
- Troubleshoot common LAN and Wi-Fi connectivity problems for end users
- Assist with routine server administration tasks, such as user and permission management, updates, backups, and service checks
- Support Windows Server and Active Directory environments, including account management and group policies
- Monitor system and network health and report issues to senior staff
- Escalate complex or critical incidents appropriately
- Maintain accurate documentation of incidents, resolutions, and procedures
- Follow security policies and IT best practices
Required Skills & Qualifications:
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, subnetting, VLANs)
- Solid understanding of server fundamentals (Windows Server, Active Directory, file and print services, user and permission management)
- Basic knowledge of wired and wireless troubleshooting
- Familiarity with enterprise IT environments
- Ability to follow technical procedures and documentation
- Strong communication skills and a customer-support mindset
Preferred (Nice to Have):
- Basic exposure to Linux systems
- Familiarity with virtualization platforms (e.g., VMware, Hyper-V)
- CompTIA Network+, Server+, or similar certifications (advantage, not mandatory)
- Experience with IT ticketing systems and monitoring tools
- Basic awareness of IT security concepts
Skills Required
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, subnetting, and VLANs
- Solid understanding of server fundamentals, including Windows Server and Active Directory
- Knowledge of file and print services, user management, and permission management
- Basic knowledge of wired and wireless troubleshooting
- Familiarity with enterprise IT environments
- Ability to follow technical procedures and documentation
- Strong communication skills and a customer-support mindset
- Basic exposure to Linux systems
- Familiarity with virtualization platforms such as VMware or Hyper-V
- CompTIA Network+, Server+, or similar certification
- Experience with IT ticketing systems and monitoring tools
- Basic awareness of IT security concepts
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The Company
What We Do
Umanova provides paramount customisation to reduce the costs of IT Services and Solutions; creating new and profitable ventures.
