Top Tech Jobs & Startup Jobs

Plans, develops, coordinates, and delivers technical training for new systems, processes, and organizational changes. Creates role-based learning materials, manages LMS content and completion tracking, supports pilots and Agile release cycles, facilitates train-the-trainer sessions, coordinates SMEs and vendors, and monitors training readiness. The role also manages logistics, system access, learner records, feedback, troubleshooting, and continuous improvement across in-person and virtual learning formats.

Sell HVAC installations and related products to homeowners and property owners within an assigned territory. Perform in-home assessments, provide quotes and proposals, manage sales metrics, coordinate installations with subcontractors, follow up post-installation for satisfaction and referrals, and support marketing-driven lead conversion. Heavy travel within market and use of sales proposal software required.

Support operations leaders by analyzing processes and data, recommending and implementing process improvements, maintaining SOPs and documentation governance, developing KPIs/dashboards, and managing multiple projects to improve operational performance.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.

Lead HomeServe's brand strategy and stewardship across channels and touchpoints. Develop campaign strategy, messaging frameworks, and brand education programs. Drive insights and brand research, advise cross-functional leaders, partner with creative teams, and ensure consistent customer experiences across marketing, operations, and field teams.

Lead FP&A analysis and forecasting, manage annual budget and five-year financial models, deliver KPI and variance analysis, prepare executive reporting and ESG submissions, partner with stakeholders, and drive automation and process improvements using financial reporting tools.

Handle internal escalations and mid-level complaint investigations, resolve and report outcomes, provide timely written responses, analyze root causes, collaborate across departments, manage customer expectations, and track key metrics.

Lead QA and business insights teams to transform contact center quality from manual monitoring to AI-driven transcription, automated scoring, and insight generation. Manage QA operations, calibrations, vendor compliance, and process optimization to drive revenue growth, retention, and operational efficiencies. Oversee training, change management, validation of AI outputs, reporting, and cross-functional implementation of improvement initiatives.

Analyze claims and contractor performance using claims data, perform audits for SOX compliance, generate regular reports, identify trends and cost-avoidance opportunities, and communicate findings and action plans to stakeholders to improve operations and financial outcomes.