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Architect and develop scalable backend microservices for the Consumer Lending team. Design secure, high-performance infrastructure supporting millions of daily requests, integrate Google Cloud services, and build payment, compliance, and disbursement workflows. Collaborate with product, operations, and compliance teams, mentor junior engineers, and continuously improve platform capabilities through analytics and user feedback.

Lead design and implementation of WFM architecture: forecasting (long-range, monthly, weekly, intraday), staffing (in-house + BPO), real-time adherence, schedule generation for asynchronous messaging, WFM metrics and tooling selection, and partner with Finance/COO on headcount and spend planning.

Build and own end-to-end workforce management: forecasting (long-range to intraday), staffing models (in-house + BPO), real-time adherence and intraday management, WFM tooling selection/implementation, capacity-to-finance planning, and reporting of WFM metrics to leadership.

Own Felix's end-to-end chargeback strategy, build representment playbooks and SOPs, measure and improve win rates via analytics, translate network/regulatory rules into operations, partner cross-functionally with Fraud, Product, and vendors, and mentor junior dispute processors.

Own Felix's end-to-end chargeback strategy across acquiring and issuing sides. Define representment strategy, build playbooks/SOPs, measure win rates and exposure, partner with Analytics/Product/Operations, track network/regulatory rules, and represent Felix with processors and issuing partners. Mentor junior team members and design scalable processes and AI-driven efficiency solutions.

Lead a multidisciplinary analytics team supporting product, retention, AI, chat, and operations. Own KPI frameworks, conversion funnels, lifecycle and retention analysis, conversational analytics, dashboards, experimentation, and operational performance measurement. Translate ambiguous business problems into actionable insights, product recommendations, and measurable experiments while partnering with Product, Operations, Growth, Fintech, AI, and leadership stakeholders. Establish the analytical roadmap, develop team talent, and improve data-driven decision-making across the organization.

Architect and develop scalable backend microservices for the Consumer Lending team. Design secure, high-performance infrastructure handling millions of daily requests, integrate Google Cloud services, and build distributed financial systems supporting payments, compliance, and disbursements. Collaborate with product, operations, and compliance teams, mentor junior engineers, and continuously improve platform capabilities through analytics and user feedback.

Drive end-to-end compliance operations projects from scoping through launch and monitoring. Coordinate Engineering, Legal, Product, vendors, and Team Leads; track roadmaps, risks, dependencies, deadlines, and blockers; identify workflow gaps; recommend process improvements and automation; run roadmap reviews; and provide concise stakeholder updates. The role executes within compliance guardrails while escalating regulatory, legal, and strategic decisions to the Compliance Operations Manager.

Lead and deliver compliance operations projects end-to-end: translate roadmap into trackable initiatives, coordinate cross-functional teams, optimize processes, monitor post-launch, and surface blockers for the Compliance Ops Manager.

Drive end-to-end execution of compliance operations projects: scope, coordinate cross-functional teams, track roadmap, surface blockers, audit workflows, and recommend process automation and optimizations to improve AML/KYC and IDV throughput.