Top Tech Jobs & Startup Jobs

The Operations Generalist will handle various operational tasks such as recruitment, product operations, client support, and managing AI models and infrastructure, focusing on making things happen efficiently in a fast-paced environment.

The Operations Generalist is responsible for solving real problems in various areas including hiring, product operations, client support, and AI management. Candidates should own ambiguity and be adaptable, with a background in high-growth environments.

The Operations Generalist will manage diverse responsibilities such as hiring, product operations, client support, and evaluating AI models in a fast-paced, high-growth environment.

The Operations Generalist role involves managing various operational tasks like hiring, product operations, client support, and cost management, particularly in a SaaS environment.

The Operations Generalist will manage recruitment, product operations, client support, and cost management for a B2B SaaS platform, emphasizing ownership and action in ambiguous situations.

Act as first technical responder for live incidents: assess customer impact, investigate logs/metrics/traces and deployments, take safe mitigations (restart, scale, rollback, repair, bounded fixes), validate real customer recovery, escalate with evidence, and own incident records. During quiet periods, reduce alert noise, improve monitoring and runbooks, automate repeated tasks (supervised with AI), and close observability and supportability gaps. Requires UK evening and overnight rota coverage.

Own live-incident response for production systems: assess customer impact, investigate with logs/metrics/traces, take safe mitigation or bounded fixes, validate recovery, hand over and coordinate follow-up. Improve reliability by tuning alerts, building runbooks and automation, strengthening observability and supervising AI-assisted workflows.

Provide first-response ownership for live incidents: assess customer impact, investigate logs/metrics/traces, take safe mitigations (restart, rollback, config change, bounded fix), validate customer outcomes, coordinate escalations, and improve reliability via alert tuning, runbooks, automation and observability improvements. Work includes supervised use of AI for diagnosis and automation and shared UK evening and overnight pager shifts.

Hands-on SRE/Production Engineer providing UK-time evening and overnight coverage: triage live incidents, investigate via logs/metrics/traces/databases/queues, take safe mitigations or bounded fixes, validate customer outcomes, coordinate escalations, and improve monitoring, runbooks, automation and diagnostics using AI as an assisted tool.

Work as a senior QA engineer using AI agents to investigate SDK codebases, design and maintain unit, component and integration tests, run tests in CI, diagnose failures, and drive quality improvements across mobile and other SDK platforms.